Customer Success

CG Infinity’s Salesforce Practice Excels When Partnership Drives Outcomes

Meaningful work often comes from shared success, where customer outcomes and team outcomes are closely connected. At CG Infinity, this mindset shapes how client relationships are approached—not as transactions, but as partnerships built on collaboration, trust, and mutual accountability. The focus goes beyond delivering a solution to working side by side with customers, exchanging…

Customer-Obsessed Culture at AMAG Technology: Listening, Learning, and Innovating for You

At AMAG Technology, being customer-obsessed means consistently focusing on the people they serve. That commitment is reinforced by a customer-obsessed culture, where every decision is driven by a deep understanding of real-world needs. Jody Ross, Global VP of Strategic Sales & Customer Success, shares how the company remains committed to listening, learning, and developing solutions…

Extensis Success Center

Welcome to success center located within the Connect platform. This tool is designed to help you get the most out of your Connect software investment. With the success center, you will have access to all the resources you need to be successful. You are able to see detailed font activation data from your team that…

UK Version Welcome to Success Center

Welcome to success center located within the Connect platform. This tool is designed to help you get the most out of your Connect software investment. With the success center, you will have access to all the resources you need to be successful. You are able to see detailed font activation data from your team that…

Getting the Most from Connect Fonts

This video is from a webinar introducing Connect fonts and their features. The webinar hosts include Walter Townsend, a CSM from the UK office, Taylor from the Texas location, and Jeff Johnson, a senior global manager of support. Patrick, the director of success at Extensis, is leading the webinar and emphasizes the importance of customer…