Customer Satisfaction

Nightmare on Revenue Street: Energy Billing Edition

Energy billing is one of those things most people only think about when something goes wrong—an unusually high charge, a missing bill, a surprise shutoff notice, or a rate plan that suddenly doesn’t make sense. With smart meters, more complex pricing options, and different rules in regulated vs. deregulated markets, even a small breakdown…

Supply Chain Control Gives AMAG a Competitive Edge and Keeps Customers Ahead

At AMAG Technology, being customer-obsessed goes beyond a mindset—it’s built into every part of the operation. One of the company’s greatest strengths lies in its ability to manufacture its own products, offering a level of supply chain control that few competitors can match. Allan Price, Head of Global Supply Chain at AMAG, emphasizes how this…

The Impact and Future of Self-Service in Retail: Insights from Position Imaging

As the global pandemic reshapes purchasing habits, retail is undergoing significant transformation. Emerging trends like self-service are experiencing exponential growth, driven by evolving consumer expectations and the accelerating shift towards digitalization. The figures are telling, with self-checkout usage growing by an impressive 30%, and 73% of shoppers now preferring to handle returns independently. So,…

Experience Threading: Powered by Threadfin

The customer experience is defining company strategy for virtually every industry. The idea of creating an experience that meets company goals goes well beyond environments such as retail stores or sports venues. It’s just as important in the B2B world and even more so in highly competitive markets. Bryan Harris, VP Sales & Marketing at…