Professional AV · Topic
Customer Service
30 articles from Professional AV practitioners
Tonja Ashley Reflects on Collaboration, Growth, and Standout Leadership at the IPS Global Sales Meeting 2026
Global sales meetings are often measured by numbers—targets hit, pipelines filled, strategies refined—but their real value lies in the human connections and shared perspective they create across an organization. When teams from different functions come together, especially customer service and sales, they begin to see not just metrics, but the full customer journey,…
Sol-Ark’s 2025 Mission: Faster Answers, Smarter Support, Stronger Solar Success
In the rapidly evolving solar industry, great technology alone doesn’t guarantee success—it’s the service behind it that cements a company’s reputation. Sol-Ark has embraced this truth, transforming its technical support into a model of speed, precision, and commitment. In 2025, the company’s answer rate has soared to nearly 90%, and customers are connecting with…
Polygon: Transforming Project Visions into Success Stories
The right toolkit and strategic partnership transform ambitious project goals into measurable outcomes
GBX: Smart Solutions for Business Expansion
Companies expanding into new markets can unify their marketing, technology, and strategy through a single integrated platform
How do you handle customer feedback?
Leaders in hospitality transform guest complaints into competitive advantages by treating feedback as a roadmap for operational excellence
From Tech to Hospitality: CEO Leads Visual Matrix with People-First Innovation
A tech leader's hands-on hotel experience shapes a customer-obsessed culture that sets industry standards
Illuminate Your Event with Rentex LED Lighting!
Professional-grade LED solutions transform any venue into a visually stunning space while keeping rental costs manageable
Illuminate Your Vision with Rentex Projectors & Lenses!
Professional event organizers trust equipment maintenance and rigorous testing to ensure presentations look flawless every time
Elevate Your Sound with Rentex Audio Gear!
Professional-grade audio equipment tailored to deliver pristine sound quality for productions of any scale
Seamless Control with Rentex PTZ Cameras!
Professional video productions gain precise remote control and consistent image quality without the complexity of traditional camera systems
Enhance Your Events with Rentex’s Top-Quality Monitor Rentals!
Professional event planners can deliver sharper visuals and better audience engagement by renting quality displays tailored to their specific venue requirements
Panasonic Orders Ready for Dispatch at Rentex!
Rentex streamlines delivery of premium AV projectors to meet growing demand for high-performance event equipment
Sunrise Hustle: Rentex Orlando’s Nonstop Order Prep!
This equipment rental company's early morning operations reveal how round-the-clock dedication keeps clients equipped and ready
Rentex, Dallas Prepares Major AV Equipment Shipment
The AV rental company's meticulous approach to fulfilling large orders reveals how operational excellence drives customer confidence in the industry
Rentex Team in Action: Loading a Big Fall Order!
Precision coordination and operational excellence prepare equipment rental teams for peak season demand
Rentex Kicks Off Fall with a Major Order!
Early fall demand signals strong market appetite for premium AV rental services heading into the busy season
Expanding Inventory: More PTZ Cameras at Rentex!
The equipment rental specialist bolsters its camera inventory to help production teams capture dynamic content more easily
Rentex Orlando: QCing Over 100 Laptops in a Day!
A single warehouse team validates over 100 devices daily to guarantee flawless performance for every client deployment
Take a Tour of Our Ft. Lauderdale Warehouse!
Inside the facility where thousands of AV assets undergo rigorous quality control before reaching clients' events
Rentex at InfoComm: Leading the Industry with Top-Notch Service
A rental company's 24/7 support and quality control processes position it as a trusted partner rather than just another vendor in the AV industry
Dynamic Operations at Rentex: Your Trusted AV and Computer Rental Partner
A four-decade-old rental leader shows how operational excellence and collaborative relationships drive success in the AV and tech equipment space
Harmony in Action: The Rentex Washington D.C. Team
A cohesive team culture drives exceptional results in the competitive AV rental industry
Unified for Success: The Rentex Philadelphia Team
A tight-knit AV rental team proves that unified purpose and customer focus drive industry-leading service excellence
Leading with Trust: Yev Kachuyevski’s Impact at Rentex Philadelphia
A hands-on leader transforms operational excellence into competitive advantage in the AV rental space
Trust, Quality, and Service: The Rentex Nashville Team
Behind every successful rental operation is a team committed to building lasting client relationships through integrity and exceptional service
Partnering for Excellence: The Rentex, San Francisco Team
A San Francisco rental team proves that internal collaboration is the secret ingredient to outperforming competitors
Jazzing Up Quality: Grayson Davis’s Tactical Brilliance
A quality control leader applies strategic thinking and creative problem-solving to transform workplace challenges into opportunities for operational excellence
Chicago’s Finest: The Dynamic Rentex Team
A tight-knit group of professionals proves that strong collaboration and operational excellence create lasting competitive advantages in the equipment rental sp
Reeling in Success: Charles Strickland’s Driven Leadership
An operations leader's methodical approach to process optimization proves that strategic focus drives measurable business results
Uniting for Excellence: Meet the team at Rentex, Dallas
The Dallas rental equipment company credits its industry-leading performance to collaborative teams that prioritize operational excellence and customer service