Professional AV · Topic
Customer Satisfaction
6 articles from Professional AV practitioners
Sol-Ark’s 2025 Mission: Faster Answers, Smarter Support, Stronger Solar Success
In the rapidly evolving solar industry, great technology alone doesn’t guarantee success—it’s the service behind it that cements a company’s reputation. Sol-Ark has embraced this truth, transforming its technical support into a model of speed, precision, and commitment. In 2025, the company’s answer rate has soared to nearly 90%, and customers are connecting with…
Improvements Made in 2024 with Suchi Reddy, CIO
A hospitality tech leader shares how cloud migration and operational modernization drove competitive advantages in 2024
New Panasonic Monitors Arrive at Rentex Vegas
Advanced display technology expands rental capabilities for events across the Las Vegas market
Leading with Precision: Bill Callahan’s Commitment to Excellence at NJ Rentex
A general manager's obsession with equipment quality and team culture transforms a rental business into a customer service powerhouse
40 Years in Hospitality: Navigating Challenges and Celebrating People
A four-decade veteran reveals why human touchpoints remain the hospitality industry's most valuable asset amid digital transformation
Kindness Matters – Guest Experience
A warm welcome and genuine empathy can become the most memorable part of any guest's stay