Customer Service Automation

HITEC 2026: Revinate's Ivy targets automation of up to 80% of routine guest inquiries

Revinate debuts Ivy at HITEC 2026, a decision-intelligence layer built to automate up to 80% of routine guest inquiries across its platform.

Implement Tech to Shift Staff Focus to Creating a More Personalized Guest Experience in Hospitality

Automating routine tasks frees hospitality teams to deliver the personalized service guests increasingly expect

Hospitality Industry Can Ensure Quality AI Chatbot Experiences by Supplementing, Rather Than Replacing

Human staff and AI chatbots work best together when hotels prioritize seamless handoffs over full automation