Ai In Hospitality

IHG’s new AI hotel search makes clean property data a must-have for revenue

IHG’s conversational search beta connects natural language queries to live rates and IHG One Rewards. Operators now need AI-ready content pipelines to win direc

BWH Hotels grows Aiden to 58 hotels open, 20-plus in development, with a Toronto airport conversion in the pipeline

BWH Hotels says its Aiden boutique brand has reached 58 hotels worldwide with more than 20 in development, including a 145-room office-to-hotel conversion near

Aiden reaches 58 hotels worldwide as BWH Hotels lines up 20-plus projects, a signal that boutique development has become a repeatable brand play

BWH Hotels says its Aiden boutique brand is now at 58 hotels, with 20-plus in development. For operators, the shift is about conversion-ready specs and loyalty-

Marriott CEO says AI booking agents will hurt online travel agencies more than hotels

Marriott's Anthony Capuano argues AI agents disintermediate OTAs first, while hotel brands with direct loyalty relationships hold an edge.

Disney Grew Park Income 27% on 3% More Guests. That Spread Is the Number to Study.

Disney's domestic parks grew operating income 27% on 3% attendance growth. That spread, not the earnings beat, is the number hospitality and experiential operators should be studying. Here is what Disney's Q3 and Comcast's Universal results together say about where experiential demand is actually heading.

The Outdoor Advantage: Enhancing Guest Experience Through Design, Flexibility, and Functionality

As guests increasingly prioritize wellness, sustainability, and immersive experiences, hotels are transforming their outdoor environments into multifunctional retreats that blend comfort with connection to nature. A 2024 research study found that 58 percent of travelers preferred hotels embracing sustainability practices—such as reducing plastic and promoting eco-friendly amenities, highlighting the growing importance of intentional, guest-focused…

Suchi Reddy Thoughts On AI and Automation

Leaders in hospitality are leveraging AI to streamline operations without sacrificing the personalized guest experiences that drive loyalty

An Interview with Sarah Dandashy

A hospitality leader reveals how to blend digital innovation with authentic guest relationships in a rapidly evolving travel landscape

Combining Tech and Personal Touch Enhance Guest Experiences and Help Hotels Stay Competitive in the Rapidly Evolving Landscape

Hotels that blend automation with genuine hospitality are setting themselves apart in an increasingly competitive market

Hospitality Industry Can Ensure Quality AI Chatbot Experiences by Supplementing, Rather Than Replacing

Human staff and AI chatbots work best together when hotels prioritize seamless handoffs over full automation

Hotel Managers Can Maximize Operational Technologies Effectiveness with Diverse Training Approaches

Staff resistance to new hotel tech often stems from inadequate training, requiring managers to tailor approaches to different teams and skill levels

Increased Travel Demands and Tech Trends Set to Redefine Guest and Travel Experiences in the Hospitality Industry

Hotels face a critical inflection point as post-pandemic travel surges collide with AI-driven innovation

The Need for Process Innovation in Hospitality

Hoteliers are discovering that balancing automation with human touch is the key to retaining guests in an increasingly competitive market