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Hilton transforms procurement with Coupa

Hilton has implemented Coupa's procurement platform across its properties to enhance supplier management and improve staff availability for guest services. The integration maturing procurement processes is expected to contribute to a better guest experience, as highlighted by the Hilton Orlando team.

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Hilton transforms procurement with Coupa

Key takeaways

01

Hilton utilizes Coupa to streamline procurement.

02

The new process boosts staff productivity for guest interactions.

03

Hilton Orlando discusses benefits in guest experience enhancement.

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Hilton Supply Management rolls out Coupa across their properties to mature their procurement process. The team at the Hilton Orlando shares how Coupa improves time spend on procurement allowing for an improved guest experience.

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More than half of hotels are still short-staffed despite 70% raising pay

More than half of hotels are still short-staffed despite 70% raising pay

AHLA's March 2026 survey of 246 hotel owners found more than half understaffed even though 70% are offering higher wages. Cost of goods and supplies (71%) outranked labor costs (65%) as the most cited financial pressure.

  • 01Cost of goods and supplies (71%) outranked labor costs (65%) among hotel owners' most frequently cited financial pressures in AHLA's 2026 survey.
  • 02Higher wages are offered by 70% of surveyed hotels; a separate AHLA and Hireology survey fielded between Dec. 6, 2024, and Jan. 3, 2025, put that figure at 47%.
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65% of North American hotels reported staffing shortages in 2025 as AI moves into ops

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  • 01If AI assistants surface only a short list of hotels, content and rate shopping shifts from “best page” SEO to “best answer” data hygiene across channels.
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Hotels Face Branded-Search Interception as Google Reshapes Booking

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