healthcare operations

Cleveland Clinic's 900-person AI summit signals a new buying cycle for patient routing systems

Cleveland Clinic's AI Summit, plus its $50M "Digital Front Door" initiative, is pushing AI from pilots into patient routing and access systems.

Rasonque’s 13.2-month survival result is about to hit hospital formularies

FDA cleared Revolution Medicines’ Rasonque for metastatic pancreatic adenocarcinoma. The ops work now is pathways, genotyping, and specialty pharmacy flow.

From Chaos to Control: Dr. Mo Canellas on AI, Emergency Medicine & Why Most “AI Companies” Fake It

Dr. Maureen "Mo" Canellas wears a lot of hats. She is the associate chief medical officer at UMass Memorial Medical Center, a researcher in machine learning and health care operations, a faculty collaborator at MIT, and a longtime contributor to the Emergency Department Benchmarking Alliance. But th

How Do You Work Around Hospital Operations?

Hospitals never stop operating. Patients still need care, medical staff need access to every part of the facility, and critical services can't pause while restoration or renovation work is underway. That means every project begins with one goal: complete the work while minimizing disruption to daily

Healthcare's first big AI use is a pressure valve, not a moonshot

AI tools are accelerating diagnosis, cutting admin costs, and acting as longitudinal companions for patients navigating complex care journeys.

Healthcare's first big AI use is a pressure valve, not a moonshot

From AI scribes to LLM companions, healthcare's AI adoption is moving from pilot to standard practice across clinical and administrative workflows.

Redesigning Finance from the Inside Out with Sham Firdausi

Santa Clara County's deputy CFO Sham Firdausi on redesigning public health finance, absorbing a $1B shortfall, and embedding finance into clinical operations.

Introducing The Scopewell Podcast

James Leuthe launches The Scopewell Podcast to surface real healthcare conversations and bring the best thinking out of the room.

Turning Denial Data Into Action: How Healthcare Organizations Can Fight Back Against Payer Denials

Healthcare providers across the U.S. are facing a growing wave of claim denials that is putting pressure on already strained hospital finances. Industry research from the American Hospital Association shows that nearly 15% of medical claims submitted to private payers are initially denied, forcing hospitals and health systems to spend about $19.7 billion annually attempting…

AI in Sterile Processing Is Proving Its Value by Acting as a Co-Pilot, Not a Replacement

Sterile processing departments are dealing with persistent operational pressures. Surgical case volumes are rising, instruments are more complex, and staffing shortages remain across many health systems. Accuracy and documentation requirements continue to tighten, leaving little room for error. In busy hospitals, sterile processing teams may handle 10,000 to 30,000 surgical instruments per day, with…

The SPD Hack Playbook: Streamlining Sterile Processing with Smart Tech and Team Buy-In

Sterile Processing Departments (SPDs) are the unsung backbone of surgical care — ensuring every instrument, tray, and tool is safe, sterile, and ready when needed. Yet, despite their vital role, SPD workflows often rely on manual processes and underrecognized best practices. As healthcare systems push for greater efficiency and staff well-being, SPD managers are turning…

Elevating the Standards Together: What We Are Looking Forward to at CtUC 2025

The sterile processing industry stands at a pivotal moment. With surgical case volumes rising while departmental resources remaining flat, the pressure to “do more with less” has never been greater. Nowadays, sterile processing departments (SPDs) are struggling with high staff turnover and growing compliance requirements. And while these regulations are designed to improve patient…

The Uber of Healthcare: How OverbookMD is Using Data and Tech to Redefine Patient Care

In today’s world, where instant delivery and ride-sharing are everyday norms, healthcare access still lags behind. Patients now wait an average of 31 days to see a specialist in major U.S. cities—a 19 percent jump since 2022—according to AMN Healthcare’s 2025 survey. The stakes are high: delays can lead to worsening conditions, increased ER visits,…

Culture as a Growth Engine: How People-First Values Create Long-Term Success in a Tech-Driven Age

Companies everywhere are racing to integrate AI and automation into their operations—but what happens when technology threatens the very people who power the business? A recent Mercer study found that while executives see AI as a major driver of productivity, many admit their organizations are struggling to keep their workforce prepared for the pace of…

Sustainability in Healthcare: Why and How

Healthcare organizations are discovering how to cut carbon emissions without sacrificing patient care or stretching budgets further

Tackling Productivity Challenges in Perioperative and SPD: Insights from Brian Dawson

Healthcare operations leaders face critical tradeoffs between OR efficiency and patient safety that demand strategic solutions

Kelly Connell: What are the keys to good workflow development?

Successful workflow development starts with understanding purpose, user roles, and where process improvements can deliver measurable business impact

CtUC Connect 2023 Overview

Industry leaders share strategies for optimizing sterile processing operations and boosting departmental productivity

From Athlete To Executive: Navigating Healthcare’s Competitive Landscape

Athletic discipline in business leadership unlocks solutions to healthcare's most persistent operational and financial challenges