Ey Energy Consulting

Beyond the Call: Reinventing Utility Customer Engagement with Cloud and AI Tools

At the 2025 Distributech trade show in Dallas, the focus wasn’t just on the latest in energy infrastructure—it was also on the invisible front line of utility operations: the contact center. With customer expectations rising and regulatory pressure intensifying, utility companies are discovering that outdated voice systems are no longer just a nuisance—they’re a…

Moving Beyond Just Weathering the Storms: Enhancing Grid Reliability and Resilience

Utilities must modernize aging infrastructure to prevent costly outages as extreme weather events strain grids beyond their current capacity