Energy Industry Customer Experience

Beyond the Call: Reinventing Utility Customer Engagement with Cloud and AI Tools

At the 2025 Distributech trade show in Dallas, the focus wasn’t just on the latest in energy infrastructure—it was also on the invisible front line of utility operations: the contact center. With customer expectations rising and regulatory pressure intensifying, utility companies are discovering that outdated voice systems are no longer just a nuisance—they’re a…

The Key to Successful Gamification: Start with Social Media Engagement

Brands attempting large-scale gamification programs face costly complexity, but social platforms offer a frictionless entry point to test and validate engagemen