Business Services · Topic
Artificial Intelligence
3 articles from Business Services practitioners
Customer service is becoming a boardroom priority — and AI is accelerating the shift
Executives are rethinking customer service as a revenue driver, not a cost center, as AI, empathy research, and behavioral science reshape how companies serve b
Supply chain's AI moment: billing fixes, orchestration tools and C-suite moves signal a sector in transition
From Fixefy's agentic AI to Hershey's new CSCO, supply chain leaders are pushing AI and leadership changes to the forefront in 2026.
NYT vs. OpenAI: Media Agencies Deserve Regular Payments for Intellectual Property in the AI Era
Media companies are forcing a reckoning over who profits when AI systems train on published content