If you've left feedback on a video and the next cut came back with none of it addressed, you're not imagining things. The feedback likely went to a place the editor never saw. There are two places to leave feedback in MarketScale, but only one reaches the editing team. Here's how to ensure your feedback is seen.

Pro tip: Comments under the video stay internal to your team. Timestamped comments in the proofing room are what the editor sees.

The comment section below the video stays internal

The comment field under a video is for your internal team's conversation. It might seem like the right place to leave feedback, but it never reaches the editor. Anything you type there stays with whoever has access to that video on your side. If your team has been discussing changes in the comments and wondering why the next cut didn't reflect them, this is why. The editor never saw it.

Drop timestamped comments in the proofing room instead

Open the video in the editor, scrub to the specific moment, and add a timestamped comment in the proofing room. For example, "At 0:15 change the lower third color to blue" or "At 2:42 cut to the next clip." These comments travel with the edit request back to the editor. Be specific with timestamps and changes to avoid ambiguity. Each comment is a note the editor will address in the next cut.

Consolidate all reviewers' feedback before you submit

If three people on your team need to weigh in, wait until all three have added their proofing-room comments before you submit. One consolidated revision request results in one round of edits. Three separate submissions lead to three rounds and a stretched timeline. The editor batches what's in front of them at submission, so including every reviewer's input first ensures V2 addresses everyone's notes at once.

Click Request Revisions with a star rating to send it back

After every reviewer has commented, click "Request Revisions" and add a star rating. This action sends the video back to the editor's queue. The editor makes the changes, MarketScale performs a QC pass, and the next cut comes back. Without that click, the comments remain idle. The button signals that work should resume.

Try it this week

Pull up any video where the last cut missed your feedback. Open the proofing room and drop timestamped comments for each change. Have every reviewer on your team do the same. Then click Request Revisions and submit. You'll notice how much closer the next cut lands now that the editor actually has the notes.

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