Customer Service Technology

Cognizant expands Google Cloud partnership to put Gemini Enterprise into 200,000 hands

Cognizant and Google Cloud are scaling Gemini Enterprise across 200,000 associates and joint clients, with a contact center deployment already lifting first-con

Genesys acquires Pinkfish to accelerate agentic AI in contact centers

Genesys buys Pinkfish to fast-track AI agent deployments, while Couchbase and MongoDB each roll out new tools aimed at closing key gaps in enterprise AI.

When Client Engagement Becomes True Partnership

CG Infinity’s Salesforce Practice is built on deep, day-to-day engagement with the organizations it serves. Rather than operating as an external vendor, the team embeds itself with clients—working closely, consistently, and collaboratively—so decisions are informed by real context, trust, and shared accountability. This approach ensures Salesforce solutions are shaped not just by requirements, but…

Advocacy in Action: How CG Infinity’s Salesforce Practice Puts Clients at the Center of Delivery

In today’s enterprise tech landscape, successful Salesforce implementations hinge less on shiny features and more on how well partners align with the real, day-to-day needs of the business. The firms that stand out are the ones that treat delivery as a shared mission—where strategy, execution, and accountability are woven together from the first conversation…

Parabit will be at ATMIA in Orlando: Get the Scoop!

The banking industry is in the midst of a transformation, with technology reshaping how financial institutions approach security, compliance, and customer engagement. From biometric access to self-service kiosks, innovation is no longer a luxury—it’s a necessity for banks striving to meet evolving customer expectations while maintaining airtight safety standards. Conferences like ATMIA 2025 in Orlando…

The Impact and Future of Self-Service in Retail: Insights from Position Imaging

As the global pandemic reshapes purchasing habits, retail is undergoing significant transformation. Emerging trends like self-service are experiencing exponential growth, driven by evolving consumer expectations and the accelerating shift towards digitalization. The figures are telling, with self-checkout usage growing by an impressive 30%, and 73% of shoppers now preferring to handle returns independently. So,…

Lead the Retail Evolution: Implement Self-Service Solutions for Enhanced Retail Operations

The retail landscape is witnessing a significant shift towards self-service solutions for pickups, drop-offs, and returns, driven by consumer demand for more convenient and efficient shopping experiences. This trend is underscored by a 30% projected growth rate in the adoption of self-checkout systems and a clear preference from 73% of shoppers who…

Revolutionizing Retail: The iPickup Point System Enhances the Returns Process

The iPickup Point system from Position Imaging is revolutionizing the e-commerce returns process by offering a seamless self-service solution. Customers begin by submitting an online return form and receiving a QR code, which they scan at the iPickup Point kiosk in-store. They then attach an “iClip” to their returned item and place it on…

Revolutionizing Retail Safety and Production with Advancements in Security and Fire Safety – Part 2

Pavion Perspectives Episode 1 Part 2 continues the discussion centered on revolutionizing retail safety and production through advancements in security and fire safety. Host Michelle Dawn Mooney and her guests, Ralph DioGuardi, President of Firecom Inc., a Pavion company, and Jeff Storrs, General Manager of the Retail Security Group for Pavion, explore how retailers…

Revolutionizing Retail Safety and Production with Advancements in Security and Fire Safety – Part 1

In Pavion Perspectives Episode 1, Part 1, the discussion revolves around revolutionizing retail safety and production through security and fire safety advancements. Retail businesses face increasing security threats, from theft and vandalism to organized retail crime. Video surveillance is a critical tool for deterring and preventing these threats. Host Michelle Dawn Mooney and her…