Ai In Sales

AI agents are moving from chatbots to running workflows, and ops will feel it first

Salesforce, NIST, CoreWeave, and ISPs are all building for autonomous agents. The operational work now is identity, observability, and network capacity planning

Salesforce’s Claudeforce plug-in makes AI agent rollouts look like a CRM upgrade

Salesforce expanded its Anthropic partnership with a Claude plug-in while posting Q2 growth. The operational question now is where AI agents belong: CRM, data p

80% of B2B tech buyers now use AI agents, forcing procurement and sales teams to rebuild how enterprise deals get done

IDC finds 8 in 10 B2B tech buyers already use AI agents in purchasing decisions, while Gartner projects 80% of CSOs will require AI-augmented sales plans by 203

AI infrastructure spending is splitting the enterprise tech sector into clear winners and laggards

Samsung chip profit up 250-fold, Hon Hai sales up 54%, Palantir called its results "otherworldly." The AI buildout is rewarding supply-chain depth and penalizin

Employee distrust and skills gaps are the real barriers slowing enterprise AI scale in 2026

Platforms from Microsoft, Salesforce, and Google are ready. The blockers now are workforce trust and a widening AI skills gap, not the technology itself.

Amazon Business reaches $60 billion in annualized gross sales as agentic AI rewrites B2B discovery

Amazon Business hits $60B in annualized gross sales while agentic AI agents begin replacing human-driven B2B product discovery.

Enterprise AI tools are splitting the market between productivity gains and unresolved governance gaps

Microsoft, Salesforce, and Google are rolling out AI tools at scale, but CIOs face real cost, trust, and skills challenges before the gains materialize.

Amazon Business hits $60 billion in annualized gross sales as agentic AI reshapes B2B procurement

Amazon Business has reached $60B in annualized gross sales, a milestone that arrives just as agentic AI begins rewiring how B2B buyers discover and purchase.

Salesforce pledges $1 billion to Switzerland as Agentforce moves from pilot to production

Salesforce's five-year, $1B Switzerland commitment backs Agentforce deployments already running at scale across healthcare, retail, ag, and events.

Salesforce commits $1 billion to Switzerland over five years to expand Agentforce deployments

Salesforce is putting $1B into Switzerland over five years, backing agentic AI rollouts, workforce programs, and partner expansion across Swiss enterprise secto

B2B ecommerce is posting real numbers, and operators are taking notice

MSC Industrial's Q3 sales crossed $1 billion, with ecommerce leading the way. Here's what the data means for procurement and ops teams.

Enterprise AI spending hits a wall: companies ration tokens, redirect budgets

Major enterprises including Uber, Meta, and Salesforce are rationing AI access and redirecting employees to cheaper tools as token costs rise.

Metropolis: Weekly Drive-in

Metropolis “Weekly Drive In” reflects a new era of storytelling where AI meets real-world execution, turning everyday field performance into momentum. Centered on genuine conversions and local wins, the series highlights how the company is scaling not just through technology, but

How Thoughtful Experience Design in Marketing Cloud Implementation Leads to Better Business Outcomes

Salesforce gives organizations the ability to automate marketing, personalize outreach, and manage leads at scale—but those benefits only materialize when complex capabilities are implemented cohesively. A successful Marketing Cloud implementation requires more than individual features working in isolation. Through its Salesforce Practice, CG Infinity brings together Marketing Cloud capabilities—including Email Studio, Automation Studio, and…