Hospitality · Topic
Hotel Industry
20 articles from Hospitality practitioners
STR said summer 2025 was the weakest in four years so far
STR counted 1.4 million fewer room nights in summer 2025 as weekday business travel plateaued. That weak base is what 2026 hotel results are measured against.
More than half of hotels are still short-staffed despite 70% raising pay
AHLA's 2026 owner survey: 71% cite supply costs as the top pressure, 70% offer higher wages, and more than half remain understaffed.
Hotels Face Branded-Search Interception as Google Reshapes Booking
Hospitality Technology reports lookalike sites intercepting hotel searches, as Choice Hotels and Hilton diverge on Google AI checkout.
BWH Hotels grows Aiden to 58 hotels open, 20-plus in development, with a Toronto airport conversion in the pipeline
BWH Hotels says its Aiden boutique brand has reached 58 hotels worldwide with more than 20 in development, including a 145-room office-to-hotel conversion near
Aiden reaches 58 hotels worldwide as BWH Hotels lines up 20-plus projects, a signal that boutique development has become a repeatable brand play
BWH Hotels says its Aiden boutique brand is now at 58 hotels, with 20-plus in development. For operators, the shift is about conversion-ready specs and loyalty-
Marriott CEO says AI booking agents will hurt online travel agencies more than hotels
Marriott's Anthony Capuano argues AI agents disintermediate OTAs first, while hotel brands with direct loyalty relationships hold an edge.
From Wall Street to World Travel: Scott Eddy’s Journey to Becoming Hospitality’s No-Nonsense Voice
In 2019, travel and tourism contributed a whopping 10.4% of global GDP — a figure that vanished almost overnight when the pandemic brought the world to a standstill. Today, the industry has clawed its way back to that same share of the global economy, but travelers have changed. They no longer settle for polished marketing…
How Hotels Bounce Back From the Unexpected
In this episode of Inside Restoration & Recovery, host Martha Lewis sits down with Josh Creznic, Director of Hospitality Services at BMS CAT, to unpack the unique challenges and critical priorities in hotel restoration. With over two decades of experience in hospitality—spanning major brands like Marriott and Wyndham—Josh brings deep insight into how restoration…
The Outdoor Advantage: Enhancing Guest Experience Through Design, Flexibility, and Functionality
As guests increasingly prioritize wellness, sustainability, and immersive experiences, hotels are transforming their outdoor environments into multifunctional retreats that blend comfort with connection to nature. A 2024 research study found that 58 percent of travelers preferred hotels embracing sustainability practices—such as reducing plastic and promoting eco-friendly amenities, highlighting the growing importance of intentional, guest-focused…
The Impact of Collaboration with Visual Matrix
Independent hoteliers unlock operational efficiency and guest satisfaction by partnering with integrated property management technology
Sonesta Global 2024
Hotel operators are leveraging integrated technology platforms to overcome labor shortages while meeting rising guest expectations
Streamlining Technologies for Efficiency is Still a Challenge for Hotel Operators
Legacy systems and fragmented tech stacks continue to undermine operational efficiency across the hospitality industry, despite growing pressure to modernize
Implement Tech to Shift Staff Focus to Creating a More Personalized Guest Experience in Hospitality
Automating routine tasks frees hospitality teams to deliver the personalized service guests increasingly expect
Prioritizing Return on Investment in Hotel Investment and Decision-Making is Key to Staying Afloat
Hotel operators must balance financial returns with guest satisfaction to survive mounting competitive pressures and economic headwinds
Increased Travel Demands and Tech Trends Set to Redefine Guest and Travel Experiences in the Hospitality Industry
Hotels face a critical inflection point as post-pandemic travel surges collide with AI-driven innovation
A Notable Shift in the Extended Stay Hotels Market is Poised to See More Growth with A Few Key Changes
Smaller markets are driving unexpected revenue gains for extended-stay properties as remote work reshapes guest expectations
AAHOA 2024 Day 1
Hospitality tech leaders unveil data-driven solutions that reshape how independent hoteliers manage operations and guest expectations
AAHOACON24 Seeks to Help Hotel Owners and Operators Overcome Challenges and Maximize Opportunities
Hotel leaders navigate a landscape reshaped by technology, market shifts, and changing guest expectations through industry conversation
Hotels & the Hospitality Industry Need Innovative Tech Strategies to Grow in 2024
Sluggish domestic travel in 2023 is forcing hospitality leaders to rethink operations through technology-driven solutions in 2024
The Need for Process Innovation in Hospitality
Hoteliers are discovering that balancing automation with human touch is the key to retaining guests in an increasingly competitive market
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