Emergency Response

What every operations leader can learn from a resort evacuation

A massive fire at a Dominican Republic resort forced the evacuation of 1,700 guests, highlighting the importance of efficient crisis management. This incident offers key lessons for operations leaders across industries.

How Hotels Bounce Back From the Unexpected

In this episode of Inside Restoration & Recovery, host Martha Lewis sits down with Josh Creznic, Director of Hospitality Services at BMS CAT, to unpack the unique challenges and critical priorities in hotel restoration. With over two decades of experience in hospitality—spanning major brands like Marriott and Wyndham—Josh brings deep insight into how restoration…