Customer Experience

Disney Grew Park Income 27% on 3% More Guests. That Spread Is the Number to Study.

Disney's domestic parks grew operating income 27% on 3% attendance growth. That spread, not the earnings beat, is the number hospitality and experiential operators should be studying. Here is what Disney's Q3 and Comcast's Universal results together say about where experiential demand is actually heading.

Customer Reviews Shape Hospitality Brand Success. How Do You Turn Reviews Into Revenue?

Most hotel guests rely on reviews as much as amenities when making booking decisions, making reputation management a revenue driver

Combining Tech and Personal Touch Enhance Guest Experiences and Help Hotels Stay Competitive in the Rapidly Evolving Landscape

Hotels that blend automation with genuine hospitality are setting themselves apart in an increasingly competitive market

Implement Tech to Shift Staff Focus to Creating a More Personalized Guest Experience in Hospitality

Automating routine tasks frees hospitality teams to deliver the personalized service guests increasingly expect

Hospitality Industry Can Ensure Quality AI Chatbot Experiences by Supplementing, Rather Than Replacing

Human staff and AI chatbots work best together when hotels prioritize seamless handoffs over full automation