Healthcare Consumer Engagement

Leading Through Change: Dr. Kevin Stevenson on Workforce, Innovation, and the Future of Healthcare

Healthcare is at a critical turning point, where staffing pressures, shrinking reimbursements, and rising patient expectations are reshaping the future of healthcare. According to the AACN Nursing Workforce Fact Sheet, the federal government projects more than 203,000 new registered nurse positions will be created annually from 2021 to 2031, reflecting high demand from an…

RevSpring Uses Data, Automation and Empathy to Improve the Patient Financial Journey – Better Outcomes for Patients, Less Burden for Providers

Healthcare providers are under increasing pressure to meet consumer expectations without adding an administrative burden. According to a survey conducted by The Harris Poll in June 2024, 18% of the 2,092 American adults who were surveyed had received an unexpected medical bill of $1,000 or more in the past year, and 50% said they would…

Recreating Disney’s Walk-Through-Fire Customer Loyalty in the Healthcare Sector Makes for a Sensible Approach

Healthcare organizations that build emotional connections with patients can dramatically improve retention and reduce acquisition costs

Health Literacy and the Consumerization of Healthcare

Patients expect healthcare interfaces to rival consumer apps, forcing providers to rethink how they deliver medical information