MarketScale sends notifications to keep you updated on activity across your content, edits, requests, and collaboration workflows. If you're not receiving notifications, receiving too many, or want to adjust your preferences, this guide walks you through the most common fixes and settings.

Types of Notifications in MarketScale

Depending on your role and activity, you may receive notifications for things like:

Notifications may appear:

How to Manage Your Notification Preferences

You can customize which notifications you receive from MarketScale.
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To update your notification settings:

This allows you to control which updates are sent to your email or shown inside the platform.

Not Receiving Notifications?

If notifications have stopped arriving, try the following troubleshooting steps:

Whitelist MarketScale Emails

Your organization or email provider may be blocking automated notifications.

Add MarketScale email addresses to your:

This helps ensure notifications are delivered correctly.

Confirm You’re Logged Into the Correct Account

If you belong to multiple organizations or channels, make sure you’re logged into the account connected to the notifications you’re expecting.

Check Browser or Cache Issues

If in-platform notifications appear missing:

Who Receives Edit Notifications?

When an important action is taken on an edit, notifications are sent to:

Folders do not have separate notification settings.

Why Am I Receiving Notifications for Something I Didn’t Request?

This usually means:

This is expected behavior and does not mean there is a system issue.

Coaching Feed Notifications

Videos uploaded by the MarketScale team into the Coaching feed do not require approval and should appear automatically.

If you receive a coaching notification but don’t see the video:

Need Help?

If notifications still aren’t working correctly after these steps, contact your MarketScale admin or support team and include:

This helps us troubleshoot more quickly.

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