If you select videos from your phone's photo library and they don't show up in MarketScale, it's almost always a browser permission issue. Here's how to fix it quickly.

Quick fix

iPhone (Safari)

If you're using Chrome or another browser on iPhone, check that browser's app permissions under Settings > [Browser] > Photos.

Android (Chrome or other browsers)

Still not working?

If none of that works, reach out to your MarketScale lead with your browser type, phone model, and a screenshot of what you're seeing.

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