Customer Engagement

Reddit’s 514.6 million weekly users won’t fix B2B pipeline, but it can fix the message that makes every channel convert

Reddit’s growth into mainstream media plans is real, but the operational win for B2B teams is using subreddits as a live feed of buyer language, objections, and

Tenon brings native marketing automation to the ServiceNow AI Platform, closing the gap between CRM and customer engagement

Tenon's expansion into the ServiceNow AI Platform lets enterprise marketing teams run omnichannel campaigns on the same data, workflows, and governance already

DriveCentric's new Service-to-Sales Agent turns service appointments into trade-in leads without adding a vendor

DriveCentric launches a native AI agent that identifies high-potential trade-in customers in the service drive and engages them automatically inside the existin

Klaviyo launches Social Marketing to turn Instagram engagement into owned customer data

Klaviyo's new Social Marketing product makes Instagram a fully owned channel, capturing DMs, comments, and tags directly into customer profiles.

Webinar benchmarks show B2B buyers are decided before vendors call

Future B2B's 2026 Webinar Benchmark report, drawn from 517 webinars and 151,902 registrations, shows webinars remain a top-of-funnel priority.

Three martech moves reshaping how enterprise teams buy, automate, and engage in 2026

Outreach, Tenon, and Sprinklr each dropped significant product news on July 16, here's what it means for revenue ops, IT, and CX teams.

Content marketing's eight levers: what the research says about digital brand engagement and sales

A peer-reviewed study breaks down eight content marketing drivers that convert online engagement into measurable sales for digital brands.