Food Service Technology

Thank-yous at the drive-thru window drop 23.9 points when AI takes the order

The 2026 QSR Drive-Thru Report finds voice AI is finishing more orders, and that window staff get quieter when it does.

Drive-thru crews talk less at the window when voice AI takes the order

Voice AI finished 40% of the drive-thru orders it touched in 2026, up from 20%. At the window, crew behaviors that require speaking dropped sharply.

Restaurant kitchen automation is moving from robots to connected equipment

Sweetgreen’s $450k–$550k Infinite Kitchen and the National Restaurant Association Show’s KI winners point to one shift: automation that plugs into POS and reduc

Quick Service Restaurants

Rising labor costs and consumer demand for frozen beverages force QSR operators to weigh equipment trade-offs between upfront cost and total cost of ownership.

How Hughes is Powering the Future of QSR Connectivity & Fast Food Tech

As AI reshapes quick service restaurants, reliable connectivity becomes the backbone enabling seamless operations across ordering systems, kitchen automation, a

FBD Products in Quick Service Restaurants

Frozen beverage dispensers help QSR operators cut labor costs while meeting rising demand for customized drinks

Domino’s Pizza’s AI and Robotics Investments Forge a Path for Other QSRs to Follow in 2024

Labor shortages and operational inefficiencies are pushing quick-service restaurants toward automation as a competitive necessity in 2024

Improved AI Technology is Going to Change How Efficient QSRs Are For Customers and Driving Profits

Advanced AI is automating operations and personalizing service in ways that simultaneously boost customer satisfaction and restaurant margins