Crisis Communication

Clarity Under Pressure: Technology, Trust, and the Future of Public Safety

When something goes wrong in a community—a major storm, a large-scale accident, a violent incident—there’s often a narrow window where clarity matters most. Leaders must make fast decisions, responders need to trust the information in front of them, and the systems supporting those choices have to work as intended. Public safety agencies now rely…

Would Your Staff Know Their Role in a Disaster?

In this episode of Critical Response Stories, Kacie Chappell shares a hard truth many organizations face too late: a business continuity plan is only as strong as the people carrying it out. Kacie has seen that the most successful recoveries start long before the storm hits. They begin with preparation, practice, and a clear…

How One Florida GM Managed Two Hurricanes in Two Weeks

On this episode of Inside Restoration & Recovery, host Martha Lewis sits down with Shadira Jones, General Manager of BMS CAT’s Tampa office, to talk about resilience, leadership, and preparation during back-to-back hurricanes that hit the Florida coast. With less than two years at BMS CAT under her belt, Shadira was thrust into emergency…

Performance Coaching – Episode 5: PR Mastery

Leaders who master stakeholder communication navigate crises with greater confidence and strengthen customer loyalty during uncertain times