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Assistant Professor of Practice

Wesley Boyce

Wesley S. Boyce is an Assistant Professor of Practice in the Department of Supply Chain Management and Analytics. He earned his Ph.D. in Business Administration with an emphasis in logistics and supply chain management from the University of Missouri–St. Louis in 2014 and his MBA from Missouri State University in Springfield, Missouri. His research interests include a broad array of topics related to supply chain management, logistics, and transportation, with specific interest on supply chain relationships and external costs of logistics. Prior to joining UNL, Dr. Boyce served as a faculty member of the Tippie College of Business at the University of Iowa, the Breech School of Business Administration at Drury University, and the School of Business at Park University. Teaching interests include courses in operations management, logistics, supply chain management, and business analytics.

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Contributor Brief·Wesley Boyce · 4 articles
Updated May 9, 2024

Operational friction defeats customer satisfaction; systems thinking solves it

Wesley Boyce argues that modern supply chains fail not because of grand strategic flaws, but because organizations ignore the friction points that compound operational costs and degrade customer experience. He advocates for systematic elimination of these friction sources—through automation, visibility tools, and data-driven decision-making—as the path to simultaneously reducing costs and improving satisfaction.

3x

speed advantage from lean manufacturing in life sciences

“Low-tech radio systems prove surprisingly effective at solving modern supply chain coordination challenges.”

Enhancing Supply Chain Visibility and Efficiency Through Radio Communications

Operational improvement mechanisms Boyce identifies across supply chain domains

Smart locker automation for contactless convenience9
Lean/JIT for lead time reduction9
Low-tech radio for coordination visibility8
Return data analysis for sizing consistency7

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27%Smart locker
Smart locker automation for contactless convenience
Lean/JIT for lead time reduction
Low-tech radio for coordination visibility
Return data analysis for sizing consistency

table

Return prevention vs. satisfaction trade-off

Patient safety demands quality standards that cannot be sacrificed for speed.

Enhancing the Life Science Supply Chain Through Lean and Just-in-Time Manufacturing

Retailers face a tough choice between curbing costly returns and keeping customers happy.

To Balance Customer Satisfaction And Reduce Try-And-Return Purchases

“Contactless package management meets modern customer expectations while reducing operational burden.”

Themes:Friction elimination as dual-objective strategyVisibility and coordination unlock efficiency across tech layersData-driven trade-offs replace false operational choices

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