Retail Strategy

From Monitoring to Knowing: How Owlet Is Redefining Infant Health at Retail

Baby monitors have long promised parents the ability to see and hear their child from another room. But as connected health devices become more normalized in everyday life, from smartwatches to sleep trackers, parents are beginning to expect more than visibility. They want insigh

Toshiba Global Commerce Solutions Promotes Eugene Shvartsman to Chief Revenue Officer to Accelerate Global Growth

Longtime leader to expand revenue strategy, deepen industry relationships, and build on continued business momentum

Building Beauty for Real Women: Why Brands Must Focus on Longevity, Not Hype

Walk into any beauty aisle—or scroll through your feed for five minutes—and it’s clear the industry is obsessed with what’s new. New formulas, new trends, new “rules.” But for many women, especially those who’ve been using makeup for decades, the question isn’t what’s new—it’s what actually works. And increasingly, the answer isn’t coming from the…

The Art of Evolution: Leading a Founder-Led Brand Into Its Next Chapter with Mary Beth Sheridan

For many retail brands, growth today isn’t just about innovation — it’s about keeping pace with customers whose expectations are evolving in real time, led by younger generations who expect brands to reflect their values and show up with cultural relevance. In fact, recent research from MG2 found that the overwhelming majority of Gen Z…

Get Vertical! Going from Idea to the Top 1% in Less Than 3 Years

Independent retail is operating in one of the most competitive environments in decades. According to the U.S. Bureau of Labor Statistics, roughly 20% of new businesses fail within their first year, and a whopping 50% don’t make it to year five. At the same time, consumers are increasingly choosing brands that offer community, authenticity,…

Delivering Moments That Matter: The Art of Joy, Memory, and Meaning at Anthropologie Home

These days, ‘home’ means more than just four walls. It’s where people reset, gather, and express who they are—raising the bar for what they expect from the brands that help shape those spaces. Consumers are no longer just buying décor—they’re investing in meaning, memory, and moments that last. Research continues to show that people…

How Luxury Resale Became Big Business: Inside Fashionphile’s Playbook

Luxury retail is in the midst of a reinvention. Circular fashion has moved from trend to transformation, reshaping how consumers perceive value, ownership, and access. According to the 2025 BCG × Vestiaire Collective Resale Report, the secondhand fashion and luxury market now totals $210 to $220 billion globally and is projected to reach $320…

From Heritage to Hospitality: The Faherty Blueprint for Authentic, Community-Centered Branding

Great clothes may be where it starts, but today’s shoppers are looking for something more — a sense of connection, belonging, and shared purpose. Research shows that 90% of consumers value authenticity when deciding which brands to support: a clear reminder that while quality and design remain vital, meaning has become the new measure of loyalty….

Scaling A Heritage Brand: Bringing a Local Lens to Growth Strategy

Retail is evolving at a lightning pace, with consumer expectations higher and more informed than ever before. Deloitte research shows that 80 percent of consumers prefer brands that offer personalized experiences, with those customers spending up to 50 percent more. For heritage retailers, this shift presents both opportunity and challenge: how do you honor local…

Bringing Hospitality to Retail as an Authentic Community Anchor: 15 Minutes with Coach’s Giovanni Zaccariello

Luxury retail is no longer confined to storefronts and seasonal campaigns. Brands are bringing hospitality to retail, building deeper emotional connections, and extending their presence beyond the product. Coach, among other heritage labels, is experimenting with cafés, branded bars, and immersive spaces that offer more than a transaction—they offer belonging. According to MG2 Advisory,…

How LEGO Puts Play to Work Across Retail Experiences: Breaking Down the Formula with PJ du Toit

As in-store experiences become key to brand loyalty, LEGO is doubling down on its core brand essence of play, using it as both a design philosophy and a strategic lever. The company is transforming its physical spaces into destinations that spark imagination, encourage interaction, and strengthen emotional connections with shoppers of all ages. With…

Building Loyalty Through Generational Evolutions: Inside the Mind of American Eagle CMO Craig Brommers

As Gen Z cements its role as the cultural vanguard and Gen Alpha begins to assert its voice, brands face mounting pressure to not only keep pace but to actively shape youth identity. With social commerce booming and physical retail undergoing reinvention, staying relevant means delivering experiences as dynamic as the customers themselves. One…

A Look into Anthropologie’s AnthroMagic: The ‘What, So What, Now What’ Approach with CMO Elizabeth Preis

The luxury retailer's framework for blending analytical rigor with creative storytelling reveals how brands can sustain emotional connection amid rapid retail t

A DisruptED Series of Conversations with Marketing Thought Leader Ivonne Kinser, Author of THINK (Ep. 2)

Brands seeking genuine attention must rethink creativity in an age of messaging overload and audience fatigue

Madewell’s Data Driven Evolution for Today’s Consumer

The denim retailer is using customer data and strategic vision to reshape its shopping experience and product lineup for evolving buyer demands

True Religion Sets the Bar for Legacy Brands Seeking Cultural Relevance and Authentic Connections

The majority of consumers demand authenticity, and one denim icon is proving heritage brands can thrive by staying culturally connected while evolving their app

Milani Cosmetics Redefines Beauty Standards with a Commitment to Inclusivity, Innovation, and Cross-Generational Appeal

Beauty brands that embrace real diversity are capturing consumer loyalty while those clinging to outdated standards risk irrelevance

The Rise and Rise of Retail Media Networks

Retailers are using customer data and direct advertising to reshape how brands reach shoppers and prove marketing results

Leading With Curiosity, Creating a Playbook of Store Experiences with Victoria’s Secret & Co.

How retail brands are using curiosity-driven design to transform stores into spaces that build lasting customer loyalty

A New Era of Retail is the Rise and Integration of Social Commerce

Live streaming and social platforms are fundamentally reshaping how brands connect with shoppers in real time

Retail Marketing Gamification is the Battleground for Customer Loyalty and Attention. How Do Retailers Win?

Interactive experiences and point systems are reshaping how retailers capture customer loyalty in an increasingly competitive marketplace

Transforming Ear Piercings into a Tailored Journey: How Studs is Redefining the Industry with ‘Earscaping’

A personalized approach to ear piercing is reshaping how retailers cater to consumers seeking both comfort and self-expression in their jewelry choices

Branded Access Offers Work Best When They’re Not Sacrificing Brand Loyalty Over a Short-Term Gain

Luxury brands risk alienating their most devoted customers when short-term rental programs undermine the exclusivity that built their reputation

A New York Pop-Up Experience Where “Motion is Magic”: Kizik’s Innovative Approach to Footwear and Retail Expansion Takes the Stage

A footwear brand merges cutting-edge retail technology with hands-on customer experiences to redefine how shoppers discover their next pair

Big Box Stores Redefine Retail with Spaces Blending Personalization, Technology, and Community Engagement

Major retailers are ditching the one-size-fits-all approach to compete in an experience-driven market where technology and human connection drive customer loyal

The Resurgence of Brick-and-Mortar Stores: One-of-a-kind Shopping Experiences Are Turning Customers into Brand Ambassadors

Retailers are designing memorable in-store moments that customers can't resist sharing online, creating organic marketing through engaged shoppers

Revolutionize Customer Engagement Through Digital Augmentations in Physical Retail

Physical retailers are blending digital tools with in-store shopping to create experiences that match online convenience while preserving the human touch

Enthusiastic and Trained Employees can Enhance Experiences and Drive Success in Physical Retail

Frontline employees with proper training become a retailer's competitive advantage in an increasingly digital world

Unique In-Store Experiences Are Driving a Brick-And-Mortar Retail Resurgence

Physical locations are becoming competitive advantages as retailers invest in immersive, memorable experiences that online shopping cannot replicate

Loyalty in Retail: Mastercard is Shaping the Future of Retail by Creating Meaningful Connections with Customers

Retailers are leveraging personalized data and technology to build deeper customer relationships and drive loyalty in an increasingly competitive market