Technology In Hotels

65% of North American hotels reported staffing shortages in 2025 as AI moves into ops

A BCG-NYU report and new booking-engine integrations show AI shifting hotel priorities from ad spend to data integration, labor productivity, and

Visual Matrix Is Going To BITAC

A hospitality tech innovator brings its unified property management platform to a major industry conference to showcase how automation transforms guest experien

From Flexible Check-Out to Secure Storage: Smart Lockers in Hotels Can Elevate the Guest Experience

Hotels discover how automated storage solutions eliminate front desk congestion while boosting guest satisfaction and operational efficiency

Combining Tech and Personal Touch Enhance Guest Experiences and Help Hotels Stay Competitive in the Rapidly Evolving Landscape

Hotels that blend automation with genuine hospitality are setting themselves apart in an increasingly competitive market

Streamlining Technologies for Efficiency is Still a Challenge for Hotel Operators

Legacy systems and fragmented tech stacks continue to undermine operational efficiency across the hospitality industry, despite growing pressure to modernize

Empowering Hospitality: Chris Trick’s Insights from a Career in the Industry

A hospitality leader reveals how balancing human touch with smart technology creates competitive advantage in today's travel industry

Hospitality Industry Can Ensure Quality AI Chatbot Experiences by Supplementing, Rather Than Replacing

Human staff and AI chatbots work best together when hotels prioritize seamless handoffs over full automation

Hotel Managers Can Maximize Operational Technologies Effectiveness with Diverse Training Approaches

Staff resistance to new hotel tech often stems from inadequate training, requiring managers to tailor approaches to different teams and skill levels

Increased Travel Demands and Tech Trends Set to Redefine Guest and Travel Experiences in the Hospitality Industry

Hotels face a critical inflection point as post-pandemic travel surges collide with AI-driven innovation

The Need for Process Innovation in Hospitality

Hoteliers are discovering that balancing automation with human touch is the key to retaining guests in an increasingly competitive market