Service Innovation

HITEC 2026: Revinate's Ivy targets automation of up to 80% of routine guest inquiries

Revinate debuts Ivy at HITEC 2026, a decision-intelligence layer built to automate up to 80% of routine guest inquiries across its platform.

Rising To Every Occasion Teaser

Hotel leaders transforming guest feedback into competitive advantage through personalized service innovation

An Interview with Sarah Dandashy

A hospitality leader reveals how to blend digital innovation with authentic guest relationships in a rapidly evolving travel landscape

Increased Travel Demands and Tech Trends Set to Redefine Guest and Travel Experiences in the Hospitality Industry

Hotels face a critical inflection point as post-pandemic travel surges collide with AI-driven innovation