Customer Service

How One Florida GM Managed Two Hurricanes in Two Weeks

On this episode of Inside Restoration & Recovery, host Martha Lewis sits down with Shadira Jones, General Manager of BMS CAT’s Tampa office, to talk about resilience, leadership, and preparation during back-to-back hurricanes that hit the Florida coast. With less than two years at BMS CAT under her belt, Shadira was thrust into emergency…

Targeted HVAC Training Boosts Careers, Retention, and Service Quality

The HVAC industry is evolving quickly, from advanced controls to new refrigerant standards, yet one principle remains timeless: skilled technicians are the backbone of the trade. What is changing is how companies are preparing those technicians for long-term careers through focused HVAC training. According to the U.S. Bureau of Labor Statistics, employment in the…

Balance HVAC is Raising Industry Standards Through Quality, Transparency and Customer-Centric Approach

As indoor air quality concerns mount, one Florida-based contractor is proving that prioritizing health standards and honest service can reshape customer expecta

DCS and IMI Unite for a Stronger Future

Two operations leaders explain how combining their expertise creates competitive advantages in material handling and conveyor manufacturing

Film Like a Pro with Rentex Video Cameras!

Production teams can access broadcast-grade equipment without the capital investment or maintenance headaches

Capture Every Detail with Rentex’s Professional Video Cameras!

Professional-grade cameras from leading manufacturers help production teams capture broadcast-quality footage without the burden of ownership costs

Navigating Careers in HVAC: Jason Saunders’ Journey to the Top

A high school graduate built a path to the executive suite by mastering mentorship, customer service, and adaptability in the trades

How to Choose the Right Partner for Your Control Panel Build

For over four decades, Kasa Controls & Automation has been leading the charge in providing turnkey industrial controls and automation engineering expertise to a wide range of manufacturers and industries, including automotive, grain handling automation, sheet metal, paint shops and industrial equipment. Kasa’s longevity and prowess make it the perfect partner for building electrical panel…