Energy · Topic
Ey Energy Sector
5 articles from Energy practitioners
Beyond the Call: Reinventing Utility Customer Engagement with Cloud and AI Tools
At the 2025 Distributech trade show in Dallas, the focus wasn’t just on the latest in energy infrastructure—it was also on the invisible front line of utility operations: the contact center. With customer expectations rising and regulatory pressure intensifying, utility companies are discovering that outdated voice systems are no longer just a nuisance—they’re a…
A Close Look: How User Generated Content Works for Design Conveyor Systems
Employees become the most authentic storytellers when companies embrace internal video content as a strategic marketing tool
Resilience in Action: Rodney Krantz’s Operational Expertise
How one operations leader transforms personal adversity into competitive advantage for his team
How a Positive Approach Influenced the Successful Entrepreneurial Journey of Dylan Healy
An optimistic mindset proved to be the differentiator when one founder navigated early business challenges and built sustainable success
Exploring Excellence Culture: A Journey of Caring, Passion, and Pursuit
Building an excellence culture requires leaders to prioritize genuine care and intentional relationship-building over transactional business practices