Energy · Topic
Energy Sector Compliance
3 articles from Energy practitioners
Beyond the Call: Reinventing Utility Customer Engagement with Cloud and AI Tools
At the 2025 Distributech trade show in Dallas, the focus wasn’t just on the latest in energy infrastructure—it was also on the invisible front line of utility operations: the contact center. With customer expectations rising and regulatory pressure intensifying, utility companies are discovering that outdated voice systems are no longer just a nuisance—they’re a…
Addressing the Complexities and Opportunities of the Inflation Reduction Act (IRA)
Energy sector leaders must navigate shifting guidance and hidden requirements to unlock billions in transition incentives
Virtualization and Internal Network Security Monitoring: Two Significant Changes Coming in NERC’s 2024 Regulation Updates
Energy utilities face a compliance overhaul as new cybersecurity standards reshape how they monitor networks and manage virtualized systems