# Security Operations Improvements Will Come Via Worker Empowerment

By Dan Gundry · Published 2024-04-23 · Updated 2026-06-09 · Software & Technology on MarketScale
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> The security industry can harness technological tools to optimize workflows and to help further enhance operational efficiency. Much of that can come via retooling, and educating, the labor force to enhance operations within security and control centers.  In an episode of MarketScale’s premier roundtable discussion show, Experts Talk, previewing major trends for ISC West…

## Key points

- Empowering workers is crucial for improving security operations.
- Technological tools can optimize workflows and boost efficiency.
- Educating the labor force enhances operations in security centers.

The security industry can harness technological tools to optimize workflows and to help further enhance operational efficiency. Much of that can come via retooling, and educating, the labor force to enhance operations within security and control centers. In an episode of MarketScale’s premier roundtable discussion show, Experts Talk, previewing major trends for ISC West 2024, Dan Gundry, host of MarketScale’s “NOC Your SOCs Off,” elaborated on the idea of using technology to empower workers and also improve data flow, which is a crucial strategy for industries aiming to boost performance. Ultimately, the goal is to ensure that all components within these systems function interactively to improve security operations outcomes. “Tools for tool’s sake or software for software’s sake is not improving the operation, making you more efficient, providing better data. So you’re arming your guards and your deployed people into those spaces with the best information that’s available to them so they’re safe and they can affect their job. That’s where it all boils down to,” Gundry said. Article by Alexandra Simon.

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