# Kaseya unveils the first agentic IT management platform

By MarketScale Newsroom · Published 2026-04-28 · Updated 2026-07-01 · Software & Technology on MarketScale
Canonical: https://www.marketscale.com/industries/software-and-technology/kaseya-first-agentic-it-management-platform

> Kaseya introduced an agentic IT management platform, powered by Kaseya Intelligence, that autonomously triages tickets, contains threats, and verifies backups.

## Key points

- Kaseya launched an agentic IT management platform.
- The platform can autonomously manage IT tasks and processes.
- Kaseya aims to reduce manual interventions in IT management.

MIAMI, April 28, 2026. Kaseya, a global provider of AI-powered IT management and cybersecurity software, introduced what it calls the first agentic IT management platform, powered by Kaseya Intelligence.

The platform combines data across IT operations, cybersecurity, and cyber resilience with an execution layer that takes action on its own, triaging tickets, containing threats, verifying backups, and optimizing workflows without manual intervention. Kaseya says the difference from competitors is that it executes actions, validates outcomes, and learns from them rather than only surfacing recommendations. Kaseya Intelligence is built on more than 1 billion help desk tickets, 3 exabytes of backup data, and 17 million managed endpoints.

## What is available now

- Ticket Triage Digital Specialist, generally available for Autotask Ultimate, which categorizes and routes tickets automatically
- A unified cyber resilience portal spanning on-prem, SaaS, endpoint, and cloud backup, with AI screenshot verification and FIPS/FedRAMP readiness
- Kaseya SIEM, which correlates telemetry from more than 60 data sources with automated response and 400-day log retention

> The industry doesn’t need another AI feature bolted onto a disconnected tool. What MSPs and IT teams need is a platform that runs their operations, one that sees across every system, understands context, and acts autonomously. Kaseya Intelligence is the engine. The platform is the operating system. And the outcome is IT that manages itself., Rania Succar, Chief Executive Officer, Kaseya

## About Kaseya

Kaseya is a global provider of AI-powered IT management and cybersecurity software, delivering an integrated platform for MSPs and businesses to manage infrastructure, secure environments, protect data, and streamline operations. It is trusted by more than 40,000 organizations worldwide. More at www.kaseya.com.

## Sources

- [Kaseya unveils the first agentic IT management platform (original release)](https://www.prnewswire.com/news-releases/kaseya-unveils-the-first-agentic-it-management-platform--turning-data-into-autonomous-action-302755503.html) (Kaseya via PR Newswire)
- [Kaseya](https://www.kaseya.com) (Kaseya)

Tags: kaseya, agentic ai, it management, msp, cybersecurity, automation

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