# Self-Service BOPIS and Other Retail Trends

By Software And Technology · Published 2025-01-26 · Updated 2026-06-22 · Retail on MarketScale
Canonical: https://www.marketscale.com/industries/retail/self-service-bopis-and-other-retail-trends
Creator hub: Position Imaging

> Retailers are reimagining fulfillment as consumers demand faster, frictionless ways to shop across channels

## Key points

- Position Imaging's iPickUp Point uses advanced technology to enhance click-and-collect services.
- Omni-channel shopping and self-service models are rising in the retail sector.
- Retail outlets are transforming into mini-logistics centers for efficient customer service.

Block Field

 

In a recent episode of the Intelligent Logistics Podcast, hosted by [Position Imaging](https://marketscale.com/shows/position-imaging/), **Greg Brantner**, Director of Marketing and **Matthew Knopf**, VP of Partnership, discuss the shift in consumer buying habits, the rise of omni-channel shopping, and the evolving technology trends in retail.

**Retail Landscape and the Rise of Omni-channel Shopping**

Online shopping in the US surpassed $95 billion in 2022, forming just 9% of total e-commerce sales. The podcast reveals how two-thirds of all US retail chains now offer click-and-collect services. However, there's room to provide a smoother, friction-free, self-service-based experience as technology utilization increases in the retail sector.

> Two-thirds of all US retail chains now offer click-and-collect services.

**Position Imaging's iPickUp Point: The Future of Retail Shopping**

**Position Imaging**'s innovative product, **iPickUp Point**, combines computer vision, artificial intelligence and mobile technology to offer a unique click-and-collect process to customers. This technology not only digitalizes the entire buying process but also drastically reduces customer wait times by enabling a self-serve model for both pick-ups and returns.

> This technology not only digitalizes the entire buying process but also drastically reduces customer wait times by enabling a self-serve model for both pick-ups and returns.

**Opportunities and Challenges for Retailers**

Staffing issues and operational inefficiencies plague today's retail industry. **Position Imaging**'s iPickUp Point can enhance customer experience and improve operational efficiency by automating tasks like match and verify, reducing labor costs, and increasing theft detection and deterrence.

**A Glimpse into the Future**

The retail sector is undergoing a transformation, with stores becoming mini-logistics and fulfillment centers. Enhanced by products like iPickUp Point, these outlets provide cost-efficient solutions for customer pick-ups, thereby creating a delicate balance between footfall and online purchases.

Explore this transformative journey in retail technology with **Position Imaging**'s Intelligent Logistics Podcast. Join the discussion and stay tuned for more insights.

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