# Moving From An On-Premise ITSM To A Cloud ITSM Platform

Published 2023-04-11 · Updated 2026-06-09 · Professional AV on MarketScale
Canonical: https://www.marketscale.com/industries/pro-av/moving-from-an-on-premise-itsm-to-a-cloud-itsm-platform
Creator hub: Device42

> If you’re a Jira 100-200 service level user, look no further! Migrating your ITSM operation from on-premise to the cloud can be a daunting task. But with the right knowledge, it shouldn’t be. So, how exactly should you go about migrating to a cloud ITSM platform, and what are some red flags to look out…

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If you’re a [Jira](https://jexo.io/blog/beginners-guide-to-jira/) 100-200 service level user, look no further! Migrating your ITSM operation from on-premise to the cloud can be a daunting task. But with the right knowledge, it shouldn’t be. So, how exactly should you go about migrating to a cloud ITSM platform, and what are some red flags to look out for throughout the process?

Your go-to source for all things IT, [The Hitchhikers Guide to IT](https://fast.wistia.com/embed/channel/869bkbbp7b), a podcast by [Device42](https://www.device42.com/), is back with a new episode. In the latest, host [Daniel J. Litwin](https://www.linkedin.com/in/dannyjlitwin/) chats with [Clayton Chancey](https://www.linkedin.com/in/clayton-chancey-0b636b128/), Enterprise Solutions Architect at [Cprime](https://www.cprime.com/?_bt=619106854305&_bk=cprime&_bm=e&_bn=g&_bg=143554343711&gclid=Cj0KCQjwk7ugBhDIARIsAGuvgPb6FwfXyo4nuUti5xdD7GhPXmms9BFp5gfUiiJcVcDyNbJ5Y1JlyMQaAiI8EALw_wcB), about his thoughts on migrating a traditional IT Service Management (ITSM) from on-premises to the [cloud](https://marketscale.com/industries/software-and-technology/rugged-edge-computing-for-tough-environments-follow-shift-away-from-the-cloud/).

Litwin and Chancey also talked about:

- The misconceptions and mysteries in the transition of tools to the cloud
- How to manage your ITSM transition
- What red flags to watch out for during the move

“A lot of times, what’s overlooked is the need to obtain buy-in from your various stakeholders. So, we may get all the technical requirements that we would need to do a lift and shift type move but how we really got buy-in from the folks who are going to be using this new platform [is] that they’re excited…,” said Chancey.

Chancey started his journey in IT nearly a decade ago as a computer support technician before moving on as a Systems Administrator – Jira for Harbor Freight Tools and a Jira/IT Systems Administrator for SpaceX. He has been with Cprime for over three years. Chancey holds multiple Atlassian certifications as a Jira Service Project Manager and a Jira Administrator for Cloud.

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