# Chatbots: The Next Generation with Ravi N. Raj of Passage AI

Published 2018-08-02 · Updated 2026-07-23 · Professional AV on MarketScale
Canonical: https://www.marketscale.com/industries/pro-av/chatbots-the-next-generation-with-ravi-n-raj-of-passage-ai

> The first generation of chatbots didn’t have real natural language processing capabilities and most of them didn’t even provide correct responses after multiple tries. However, the current generation of chatbots do, and now report high, near perfect levels of accuracy. What about the next generation? Here to talk about this evolution and the consumer…

The first generation of chatbots didn’t have real natural language processing capabilities and most of them didn’t even provide correct responses after multiple tries. However, the current generation of chatbots do, and now report high, near perfect levels of accuracy. What about the next generation? Here to talk about this evolution and the consumer benefits of AI is Ravi N, Raj, CEO and co-founder of Passage AI.

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