# An 18-Hole Attitude Towards Building a Culture of Excellence

By Matt Brost · Published 2023-08-08 · Updated 2026-06-09 · Professional AV on MarketScale
Canonical: https://www.marketscale.com/industries/pro-av/building-a-culture-of-excellence

> Leaders who commit to long-term consistency rather than quick wins create cultures that actually sustain excellence

## Key points

- Building a culture of excellence requires stamina and dedication beyond quick success.
- Mentorship and learning from experiences are crucial to achieving excellence.
- Excellence stands out in a world distracted by technology and social media.

Block Field

Building a culture of excellence doesn't happen by sinking a hole-in-one on the first hole of a golf game; the match isn't over until completing the 18th hole. Managing a country club is a similar analogy. Building that culture of excellence takes stamina, dedication, and a willingness to achieve the mission.

> Building that culture of excellence takes stamina, dedication, and a willingness to achieve the mission.

In today's fast-paced world, pursuing excellence is becoming increasingly rare. With [disruptions](https://marketscale.com/industries/education-technology/future-of-upskilling-part-1/) like technology and social media diverting workers' attention, the dedication to truly excel in one’s field is a trait that stands out. A Harvard Business study showed that only [15% of professionals](https://hbr.org/2021/05/research-what-do-people-need-to-perform-at-a-high-level) believe they are working at their full potential, highlighting the need for building a culture of excellence.

So, what does it truly mean to create an excellence culture, and how can organizations and individuals embody this principle?

Welcome to [Excellence Culture](https://marketscale.com/shows/lockton/), Presented by [Lockton](https://careers.lockton.com/). In this episode, host **Matt Brost** sits down with **Bryant Early**, the general manager of [Gleneagles Country Club](https://www.invitedclubs.com/clubs/gleneagles-country-club) in Plano, Texas. Together, they delve into the intricacies of building and maintaining a culture of excellence, drawing from Bryant’s rich experiences in the private club industry.

Key points of discussion include:

- The journey from starting as a busser to becoming a general manager
- The importance of mentorship and learning from every experience
- The challenges and rewards of striving for excellence in today's world

### About the Guest

Originally from Dayton, Ohio, **Bryant Early** began his career in the private club industry in 1992. Over the years, he has climbed the ranks, showcasing his dedication to excellence at every step. With a background that includes roles at various prestigious clubs nationwide, Bryant brings knowledge and insights to the table.

Tags: Bryant Early, building a culture of excellence, business excellence, Excellence Culture podcast, Gleneagles Country Club, Matt Brost

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