# Influ2 puts a number on sales and marketing alignment: a 35% hand-off rate By MarketScale Newsroom · Published 2026-09-06 · Marketing Tech on MarketScale Canonical: https://www.marketscale.com/industries/marketing-tech/influ2-says-35-hand-off-is-the-new-floor-for-sales-and-marketing-alignment > Influ2’s 2025 benchmark ties alignment to a single operational metric: how often ad-engaged contacts actually get a sales touch. ## Key points - If marketing can’t tell whether sales touched the same people who showed intent, “alignment” is a meeting, not a process. Influ2’s hand-off metric forces a yes-or-no answer. - Buying groups keep getting bigger, Forrester data Influ2 cited puts 63% of purchases at more than four people. That makes “the account is engaged” a weak signal unless teams can name the humans. - Vendor-sourced benchmarks are still useful, but only if teams map them to their own stack: ad platforms, CRM tasks, and SLA timing. Otherwise the 35% threshold can’t be audited. Influ2 is trying to turn one of B2B’s mushiest debates into a number a RevOps team can audit: 35%. In its “State of Sales & Marketing Alignment in 2025” report, Influ2 defines “hand-off” as the percentage of prospects who clicked on ads and were also contacted by sales, then sets “effective hand-off” at 35% or higher, according to the report. The dataset comes from 105 companies using Influ2 for contact-level advertising, with a customer mix Influ2 describes as majority Software and Technology and a size split of 19% small business, 58% mid-size, and 23% enterprise. For operators, the number matters less as a league table and more as a forcing function. It turns alignment into a join problem across systems: marketing engagement data has to connect to sales activity data, at the person level, not the account level. If that join can’t be made reliably, alignment programs tend to default back to MQL counts and subjective “good meetings,” because nothing else is measurable. ## Alignment is becoming an SLA, not a slogan Influ2’s 2025 report frames misalignment in familiar terms: marketing is measured on lead generation, sales on conversion, and the two teams end up pursuing different KPIs. Influ2 points to the classic MQL tension, where marketing can produce volume that sales doesn’t see as relevant, and to a visibility gap when both teams target the same account but marketing cannot see which specific contacts sales is actually working. The operational move in Influ2’s methodology is narrowing the definition of “alignment” to what can be observed end-to-end. A prospect shows intent by clicking an ad, then sales either acts on that signal or doesn’t. That can be managed as an internal service-level agreement, with thresholds, dashboards, and routing rules. > “Alignment” is easy to claim and hard to prove, until intent and outreach are tied to the same named people. ## Buying groups keep growing, so “account engagement” gets fuzzier Influ2’s older public messaging helps explain why it keeps returning to person-level metrics. In a December 2022 GlobeNewswire release about an Influ2 webinar, the company cited Forrester’s 2021 B2B Buying Study: 63% of B2B purchases involved more than four people, up from 47% in 2017, according to the release. Influ2 also said buying interactions increased tenfold since the pandemic started, per the same GlobeNewswire item. Those figures don’t prove that person-based advertising is the only solution, but they do describe a real operational headache: the larger the buying group, the easier it is for teams to congratulate themselves on “the account is warming up” while missing the one ratifier who can stall procurement for weeks. When the buying unit is plural, an account-level signal is a weak steering wheel. Influ2’s CEO Dmitri Lisitski argued in that GlobeNewswire release that alignment breaks down when marketing and sales focus on different funnel stages and rely on hand-offs. The company’s 2025 report effectively productizes that thesis into a measurable workflow: capture high-intent individuals, route them, and verify follow-through. ## What to do with the 35% benchmark inside a messy stack Influ2’s report is vendor-sourced and drawn from its own customer base, which means operators should treat the 35% threshold as a benchmark to test, not a universal market average. Still, it’s a rare example of a vendor publishing a concrete operational cutoff, along with a definition that can be translated into CRM logic and marketing ops instrumentation. For teams already running ABM, the hand-off rate can be used as a gating metric for spend. If paid media is driving high-intent clicks, but sales activity is not consistently following, the constraint is no longer “more top-of-funnel.” It’s capacity, routing, and accountability between systems. For organizations with long, multi-threaded sales cycles, the metric also provides a cleaner basis for attribution discussions, because it starts with a person’s action and ends with a documented sales touch. > If the hand-off rate is low, the fix is usually routing and follow-up, not another lead source. ## Questions to bring to your RevOps and demand gen leads this quarter - Can the team calculate a hand-off rate today by joining ad-engaged contacts to CRM activity, using a consistent person identifier (email, hashed ID, or platform contact ID)? If not, where does the identity chain break. - What counts as “contacted by sales” in your system of record: a logged call, an email, a LinkedIn message, a meeting booked, a task created. Influ2’s definition hinges on a measurable sales touch, so the activity taxonomy has to be explicit. - What is the internal SLA for acting on high-intent clicks, and who owns exceptions. A 35% threshold is only useful if it can be monitored weekly and tied to queue management, territory rules, and capacity planning. - For buying groups, where does outreach coverage fail: champions only, or does the playbook systematically miss finance, IT/security, or procurement roles. Influ2’s cited Forrester stat on multi-person deals is a cue to audit coverage by role, not just by account. ## Sources - [The State of Sales & Marketing Alignment in 2025](https://www.influ2.com/reports/sales-marketing-alignment-statistics) (Influ2) - [Influ2 Presents a New Approach to B2B Sales and Marketing](https://www.globenewswire.com/news-release/2022/12/13/2572796/0/en/Influ2-Presents-a-New-Approach-to-B2B-Sales-and-Marketing.html) (GlobeNewswire) Tags: Influ2, account-based marketing, ABM, B2B marketing, sales operations, revenue operations, demand generation, pipeline management, CRM, digital advertising, go-to-market, buyer intent, enterprise sales --- Source: MarketScale, https://www.marketscale.com/industries/marketing-tech/influ2-says-35-hand-off-is-the-new-floor-for-sales-and-marketing-alignment. Published for AI indexing and citation; cite the canonical URL. Site guide for agents: https://www.marketscale.com/llms.txt