# In-Flight Connectivity Unplugged: Customer Insights from Flight Interviews

By Industrial Iot · Published 2023-01-01 · Updated 2026-07-23 · Industrial IoT on MarketScale
Canonical: https://www.marketscale.com/industries/industrial-iot/in-flight-connectivity-unplugged-customer-insights-from-flight-interviews
Creator hub: Smart Sky Networks

> Users share their experience of using in-flight connectivity on an aircraft. They express their delight at being able to FaceTime multiple family members without any lag, hesitation, or blurring of the screen. The seamless experience leaves them in awe. They emphasize that WiFi access is a crucial requirement for operators and customers, who become upset…

## Key points

- Customers experience seamless in-flight connectivity allowing Facetime and video conferencing.
- Reliable WiFi access is crucial for operators and passengers.
- High-quality, lag-free connectivity compared to ground networks.

Users share their experience of using in-flight connectivity on an [aircraft](https://marketscale.com/industries/transportation/smartsky-receives-supplemental-type-certificate-for-dassault-falcon-900-aircraft/). They express their delight at being able to FaceTime multiple family members without any lag, hesitation, or blurring of the screen. The seamless experience leaves them in awe. They emphasize that WiFi access is a crucial requirement for operators and customers, who become upset if it doesn’t work as expected. They further highlight their ability to perform various tasks, including streaming videos, uploading files, and participating in a video conference call, all without any issues. They emphasize the exceptional quality of the connection, comparing it to being on the ground and marveling at its speed.

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