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Closing the Gap Between Hotels and Social Media Strategy

Welcoming back Calvin Tilokee, the brain behind the famous Instagram page RevParblems. The last time we had him on, Calvin shared with us the affects the pandemic has had on the hotel industry. Since then, Calvin has now started his own social media management company Revpar Media. Calvin has spent his 2020 quarantine immersing…

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Welcoming back Calvin Tilokee, the brain behind the famous Instagram page RevParblems. The last time we had him on, Calvin shared with us the affects the pandemic has had on the hotel industry. Since then, Calvin has now started his own social media management company Revpar Media.

Calvin has spent his 2020 quarantine immersing himself in the industry and creating a niche company. With his social media expertise, he is bridging the gap between hotels and social media strategy.

During this turbulent time, so many individuals in the travel and hospitality industry have been furloughed or let go–which begs the question, what does one do now? Without a doubt, this is a time of change. This is the time for those in the industry to explore their Plan B options and use this time to explore new hobbies and untapped skills. The travel industry is rapidly changing as the world shifts to battle this pandemic.

Shifting the conversation to the travel industry, we recently discussed the EU Travel Ban. The United States has been seen as a threat for public health and it goes to show that the US really needs to get things together. The country is so focused inwards, turning a blind eye to how other countries have responded to the pandemic on a global level. Learning about other countries’ responses could shed some light as to where America needs to improve.

In other big news, Qantas had just announced that they will not be doing international flights until March of 2021. It will be interesting to see what other airlines will follow suit.

Now as the travel industry is looking towards Q4, it will really be a make or break time for hotels. If a recovery isn’t seen in the last quarter of this year, we might likely not see a rebound until Q2 of next year. Ultimately, the biggest question is how long can businesses sustain themselves without revenue. There is no blanket answer to that. It is the harsh reality that we are currently living in.

All in all, this is a time for shifting. From work to our routines to the way we travel, we are seeing everything evolve.

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More than half of hotels are still short-staffed despite 70% raising pay

More than half of hotels are still short-staffed despite 70% raising pay

AHLA's March 2026 survey of 246 hotel owners found more than half understaffed even though 70% are offering higher wages. Cost of goods and supplies (71%) outranked labor costs (65%) as the most cited financial pressure.

  • 01Cost of goods and supplies (71%) outranked labor costs (65%) among hotel owners' most frequently cited financial pressures in AHLA's 2026 survey.
  • 02Higher wages are offered by 70% of surveyed hotels; a separate AHLA and Hireology survey fielded between Dec. 6, 2024, and Jan. 3, 2025, put that figure at 47%.
  • 03Some 39% of owners expect 2026 demand to remain relatively stable compared with 2025, 29% expect it to be somewhat stronger and only 6% expect it to be much stronger.

Sep 14, 2026

65% of North American hotels reported staffing shortages in 2025 as AI moves into ops

65% of North American hotels reported staffing shortages in 2025 as AI moves into ops

A BCG and NYU SPS analysis says 65% of North American hotels reported staffing shortages in 2025. Labor costs rose 11.2% year over year. The report says hotel discovery is shifting to AI assistants, pushing operators to build machine-readable content and integrated data.

  • 01If AI assistants surface only a short list of hotels, content and rate shopping shifts from “best page” SEO to “best answer” data hygiene across channels.
  • 02The biggest blocker to scaling AI in hotels is still plumbing: nearly half of hoteliers report difficulty accessing critical business information, according to Hotel Management.
  • 03Operational AI claims can be tested quickly: housekeeping cycle time and food waste are already instrumented at many brands, so baselines and reporting cadence can be set in the statement of work before deploying.

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Hotels Face Branded-Search Interception as Google Reshapes Booking

Hotels Face Branded-Search Interception as Google Reshapes Booking

Hospitality Technology reported that third-party sites bidding on hotel brand names can intercept guests before they reach a hotel's own checkout, citing Operto research. The outlet also reported that Choice Hotels enabled native checkout inside Google AI Mode while Hilton routes AI-driven searches back to Hilton.com to complete bookings.

  • 01Hospitality Technology cited Operto research finding that a competing third-party ad appears on roughly three-quarters of branded hotel searches, with an average of nine such sites bidding on a given hotel's name
  • 02The same report attributed roughly 8% of direct-booking loss to this interception, noting these bookings can be misclassified as ordinary OTA business in PMS reports
  • 03Choice Hotels announced a Google AI Mode integration allowing guests to complete bookings via Google Pay without leaving Google, according to Choice Hotels' own announcement

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