# Identifying Key Metrics and Analyzing Data on Performance Gaps Enhance MLR Review Processes

By Annalise Ludtke · Published 2024-06-21 · Updated 2026-07-23 · Healthcare on MarketScale
Canonical: https://www.marketscale.com/industries/healthcare/identifying-key-metrics-and-analyzing-data-on-performance-gaps-enhance-mlr-review-processes

> Data-driven insights reveal hidden inefficiencies in promotional material review workflows, transforming compliance processes into competitive advantages

## Key points

- Tracking the right KPIs in MLR review processes reveals workflow inefficiencies that are otherwise invisible to compliance teams.
- Analyzing performance gaps enables life sciences companies to streamline promotional material approvals and reduce cycle times.
- A data-driven MLR review strategy can reframe compliance from a cost center into a source of competitive differentiation.

Leveraging data to refine and enhance the promotional material review (MLR) process has become crucial in the ever-evolving landscape of life sciences. Organizations striving for efficiency and compliance need to understand how best to utilize available data to impact their workflow and overall success significantly.

> Organizations striving for efficiency and compliance need to understand how best to utilize available data to impact their workflow and overall success significantly.

How can organizations use data to improve their MLR review processes? What specific metrics and insights should they focus on?

This episode of “[Amend & Progress](https://marketscale.com/shows/vodori/),” **Vodori**’s go-to podcast for all things promotional material features [Jessy Horrell](https://www.linkedin.com/in/jessy-horrell-7a886348/), VP of Customer Success at [Vodori](https://www.vodori.com/). She joins the host of the show, [Annalise Ludtke](https://www.linkedin.com/in/annalise-ludtke/) to discuss the real-time analysis of promotional review data, uncovering insights and exploring how organizations can utilize this data to drive process improvements.

**Key Points of Discussion**

- **High-Level Metrics**: Analyzing key performance indicators (KPIs) such as average job duration, feedback incorporation time, and review duration compared to industry benchmarks.
- **Workload Distribution**: Understanding the distribution of tasks among reviewers and identifying potential bottlenecks or resource imbalances.
- **Performance Gaps**: Identifying bottom performers and discussing strategies for supporting and improving their performance.

### About the Speakers

**Jessy Horrell** serves as the VP of Customer Success at Vodori, where she oversees customer onboarding and ongoing success with Vodori’s products. With a data-driven approach, Jessy helps clients understand and utilize their data to make informed decisions and enhance their MLR processes. Jessy holds a degree in Business Administration and has received numerous accolades for her contributions to customer success in the life sciences industry.

Tags: Jessy Horrell, MLR review, promotional material review process, promotional review data, Vodori

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