# Has COVID Made Patients Expect More or Less Out of Their Care Experience?

Published 2021-08-31 · Updated 2026-06-09 · Healthcare on MarketScale
Canonical: https://www.marketscale.com/industries/healthcare/has-covid-made-patients-expect-more-or-less-out-of-their-care-experience

> Everyone from patients to staff felt the pressures of the pandemic on their care experience, with increased wait times, makeshift care centers, long shifts and more oversights to prevent HAIs. With all of that disruption, and some understanding from the broader community on the weight this pandemic has had on our care institutions, is it…

Everyone from patients to staff felt the pressures of the pandemic on their care experience, with increased wait times, makeshift care centers, long shifts and more oversights to prevent HAIs. With all of that disruption, and some understanding from the broader community on the weight this pandemic has had on our care institutions, is it more or less important to deliver on a personalized patient experience than it was pre-pandemic? Jennifer Bush, Chief Marketing Officer at PELITAS, joined us in-studio to give some thoughts on how personalized care and its supporting technologies have adapted. How much has the pandemic softened patient expectations around their care? Or has it elevated their desires and expectations around how care should be administered? Jennifer sheds some light on that impact. Follow us on social media for the latest updates in B2B! Twitter – @MarketScale Facebook – facebook.com/marketscale LinkedIn – linkedin.com/company/marketscale

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