# Changing the Paradigm of Consultancy

By Business Services · Published 2023-10-01 · Updated 2026-03-19 · Healthcare on MarketScale
Canonical: https://www.marketscale.com/industries/healthcare/changing-the-paradigm-of-consultancy

> A consulting leader shares how prioritizing problem-solving over client dependency creates sustainable growth and customer satisfaction

## Key points

- A consulting leader shares how prioritizing problem-solving over client dependency creates sustainable growth and customer satisfaction

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In this engaging video, [Acclara](https://marketscale.com/shows/acclara/) consultant, **Ryan O'Hara** discusses the exciting journey of building the **Aclara** brand and their customer-focused approach. As the DVP of Consulting, Ryan aims to revolutionize the consultancy paradigm by emphasizing problem-solving over creating dependency. He stresses the importance of delivering results to create happy customers and fuel business growth.

> He stresses the importance of delivering results to create happy customers and fuel business growth.

The conversation shifts to the challenges faced by hospitals and health systems in the post-COVID era, focusing on cost and reimbursement issues. He advocates for a shift towards solution-oriented approaches as hospitals grapple with financial difficulties. Aclara, as a partner, seeks to offer unique solutions in contrast to traditional outsourcing and consulting.

The discussion delves into the emerging trend of cost reduction through technology like RPA and machine learning, highlighting the need for investment to decrease reliance on variable human costs. Ryan acknowledges the complexity of achieving this goal and emphasizes the importance of a strategic and linear path towards cost reduction, as opposed to quick-fix solutions from the past.

> He emphasizes the importance of a strategic and linear path towards cost reduction, as opposed to quick-fix solutions from the past.

This video offers valuable insights into the challenges and opportunities in healthcare consulting, with a focus on innovation, customer satisfaction, and sustainable cost reduction.

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