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New Study Says Chick-fil-A has the Slowest Drive-Thru

A new study says that the slowest drive-thru in America belongs to one of its favorite chains: Chick-fil-A. On this excerpt from Business Casual, Tyler Kern and Daniel Litwin express disbelief at this conclusion and discuss the emergence of new technology in the drive-thru space. Tune in to MarketScale Radio LIVE every Wednesday and Friday morning…

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New Study Says Chick-fil-A has the Slowest Drive-Thru

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A new study says that the slowest drive-thru in America belongs to one of its favorite chains: Chick-fil-A.

On this excerpt from Business Casual, Tyler Kern and Daniel Litwin express disbelief at this conclusion and discuss the emergence of new technology in the drive-thru space.

Tune in to MarketScale Radio LIVE every Wednesday and Friday morning at 9 a.m. CT for Business Casual with Tyler Kern, Daniel Litwin, and Geoff Short. From interest rates to eSports – we’ll be talking all things B2B.

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More Food & Beverage Insights

Tailored Bottling's Dearborn plant is built for 750 million cans and bottles a year

Tailored Bottling's Dearborn plant is built for 750 million cans and bottles a year

Tailored Bottling Solutions' Dearborn, Michigan plant is designed for about 750 million beverage units a year but is still ramping up. Only 18 people work there today. Staffing up to three shifts, roughly 45 to 50 workers, sets how quickly beverage brands can use that capacity.

  • 01Dearborn's 750 million-unit design runs on 18 workers today. Three full shifts need about 45 to 50, so headcount is the best public read on when full output arrives.
  • 02The Dearborn plant’s equipment is built for up to 750 million units a year, depending on the ramp.
  • 03TBS says its Miami site, TBS South, is fully operational and has completed large-scale runs and signed multi-year production agreements.

Oct 8, 2026

Thank-yous at the drive-thru window drop 23.9 points when AI takes the order

Thank-yous at the drive-thru window drop 23.9 points when AI takes the order

Voice AI completed the full order or engagement 40% of the time, up from 20%. But when AI handled the order, window staff said thank you 23.9 points less often. Accuracy and satisfaction rose even as ease of use worsened.

  • 01AI handled the full order or engagement in 40% of the voice AI encounters shoppers tallied, up from 20%. Yet when AI handled the order, instances of window workers saying thank you dropped 23.9 percentage points.
  • 02AI-only greetings fell to 50% of encounters from 70%, while full AI completion rose to 40% from 20%. In AI-built restaurants where AI took 81% of orders end to end, satisfaction reached 92.6%.
  • 03Weak greetings predate AI: 27.9% of counter guests at ten major chains weren't greeted, suggesting the drive-thru gap is an existing habit AI makes easier to see.

Oct 8, 2026

Seneca Trading names Roger Lund to run pet food division

Seneca Trading names Roger Lund to run pet food division

Seneca Trading has named Roger Lund general manager of its pet food division, according to Petfood Industry. Lund will lead expansion of the company's ingredient portfolio for pet food manufacturers throughout North America as the privately owned supplier of animal protein and agricultural ingredients grows its operations.

  • 01Seneca Trading supplies animal protein and agricultural ingredients via farm-direct sourcing to livestock feed, pet food, and biorefining sectors
  • 02Roger Lund joins as pet food division general manager to lead ingredient portfolio expansion across North America
  • 03Pet food manufacturers seeking diversified suppliers of farm-sourced ingredients should monitor what specific ingredients Seneca adds first under Lund

Oct 7, 2026

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