# Ethical Debt Collection: A Conversation with Al Oberdick of IC System

By James Kent · Published 2023-09-01 · Updated 2026-03-26 · Engineering & Construction on MarketScale
Canonical: https://www.marketscale.com/industries/engineering-and-construction/ethical-debt-collection

> A collections veteran with social work roots reveals how his industry adapted by balancing automation with the human element

## Key points

- A collections veteran with social work roots reveals how his industry adapted by balancing automation with the human element

In the latest episode of Closing the Books by IC System, host Gabrielle Bejarano chats with Al Oberdick, a seasoned district sales manager with IC System. With a background in social work, Al joined IC System to champion ethical sales, finding the company's core values in sync with his. Bejarano and Oberdick discuss the evolution of collection services and weigh the balance of automation and personal touch, especially in post-pandemic scenarios. Al's enduring tenure at IC System, despite the industry's challenging reputation, is attributed to the company's commitment to respectful collections, a personalized approach, and a unique family-owned ethos.

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