# Connecting in Crisis: How Schools and Crisis Text Line Support Student Wellbeing

By theresa.sullivan · Published 2025-08-12 · Updated 2026-05-19 · Education Technology on MarketScale
Canonical: https://www.marketscale.com/industries/education-technology/connecting-in-crisis-how-schools-and-crisis-text-line-support-student-wellbeing
Creator hub: Raptor Technologies

> School Safety Today podcast, presented by Raptor Technologies. In this episode of School Safety Today, Dr. Amy Grosso speaks with Jana French of Crisis Text Line about the essential role the organization plays in supporting mental health, especially among students during the back-to-school season. They explore how Crisis Text Line empowers individuals to define…

## Key points

- Crisis Text Line offers free, anonymous support by texting 741741, letting individuals define what constitutes their own crisis.
- The organization partners with schools to provide customized reports, resources, and expanded access to mental health services.
- Common misconceptions about crisis services are addressed, emphasizing that support is available for a wide range of emotional distress—not only suicidal situations.

Block Field

[School Safety Today](https://marketscale.com/shows/raptor-technologies/) podcast, presented by [Raptor Technologies](https://raptortech.com/).

In this episode of [School Safety Today](https://marketscale.com/shows/raptor-technologies/), [Dr. Amy Grosso](https://www.linkedin.com/in/amybigbeegrosso/) speaks with [Jana French](https://www.linkedin.com/in/janalynnfrench/) of [Crisis Text Line](https://www.crisistextline.org/) about the essential role the organization plays in supporting mental health, especially among students during the back-to-school season. They explore how Crisis Text Line empowers individuals to define their own crises, the impact of strategic school partnerships, and how to promote mental well-being in school communities. The conversation also addresses common misconceptions about crisis services and highlights accessible tools for both individuals and institutions.

**KEY POINTS:**

- Crisis Text Line provides support to people in distress by allowing them to text 741741 for help.
- The individual determines what counts as a crisis, whether it’s a breakup or a suicidal situation.
- Crisis Text Line partners with schools providing access to customized reports and resources.

Jana French is the Community Partnerships Director at Crisis Text Line, where she leads a team of 3 in building and managing strategic partnerships with community organizations, such as nonprofits, governments, and educational institutions. These critical partnerships assist Crisis Text Line in reaching more people who need mental health and crisis services, recruit new volunteers, and generate revenue for the organization. Jana also manages the organization’s work with [988](https://988lifeline.org/), the national suicide prevention hotline, ensuring compliance and coordination with federal and state agencies. With over 7 years of experience in nonprofit partnerships, Jana has a passion for creating social impact and improving mental health outcomes.

Tags: 741-741 text line, anonymous crisis support, back-to-school mental health, Community Partnership Director, Crisis Text Line, Dr. Amy Grosso, Jana French, Raptor Technologies, School Safety, SEO Tags: Crisis Text Line support for schools

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