# UK hiring plans are rising, but skills gaps are now the schedule risk

By MarketScale Newsroom · Published 2026-09-08 · Business Services on MarketScale
Canonical: https://www.marketscale.com/industries/business-services/uk-hiring-plans-are-rising-but-skills-gaps-are-now-the-schedule-risk

> Robert Half data shows UK employers planning headcount growth, while the World Economic Forum warns skill disruption is accelerating. Ops leaders should treat t

## Key points

- The most actionable number in Robert Half’s UK data is the constraint metric: 71% cite hiring speed as a top challenge, nearly matching candidate availability (70%) and retention (70%).
- Contract talent is being used as a capacity buffer, 24% of UK employers plan more contractors (Sept. 2024) and 31% in professional services (Sept. 2025), a useful benchmark for workforce mix planning.
- If AI and automation roles are already among the highest planned recruitment areas in the UK, per Robert Half, skills disruption is no longer a future-state scenario, it belongs in FY2026 hiring and training budgets.

UK employers are drawing up hiring plans again, but the limiting factor is no longer just budget. It’s time. In Robert Half research reported by Staffing Industry Analysts, 39% of UK employers said they planned to expand permanent resources over the next six months, and 24% intended to hire more contractors. Separately, Staffing Industry Analysts reported that Robert Half research focused on professional services found 36% of employers planned to increase permanent headcount in the next six months and 31% planned to add contract talent, pointing to capacity management under skills strain.

For enterprise operators, the news is useful because it turns “talent” into a measurable operational risk. Robert Half’s own constraint metrics point to a hiring system that’s bumping into cycle time limits: 71% of employers cited speed of hiring as a top challenge, alongside availability of qualified candidates (70%) and retention (70%), according to Staffing Industry Analysts’ Sept. 1, 2025 report. If a role is business-critical, the bottleneck is now often the time-to-fill, not whether a requisition can be approved.

## The UK’s hiring mix is shifting toward ‘keep moving’ capacity

Staffing Industry Analysts reported that, in Robert Half research covered Sept. 30, 2024, 77% of UK employers planned to expand or maintain business-critical permanent, contract and project-based roles in the next six months.

Professional services firms appear to be using contractors to address skills shortages and maintain agility. Staffing Industry Analysts reported that 31% planned to bring in additional contract talent (Sept. 1, 2025), while 36% planned to increase permanent headcount in the next six months, according to Robert Half research cited by SIA. The same SIA report said the research also noted “rising employer taxes and increasing costs associated with hiring,” yet employers were still pressing ahead with “essential recruitment plans.”

> When 71% of employers say hiring speed is the problem, workforce planning becomes a lead-time discipline.

## Where the demand is showing up: customer service and AI roles side by side

One of the more operationally revealing details is the mix of functions UK employers said they were prioritizing. In the 2024 Robert Half findings, Staffing Industry Analysts listed the highest planned recruitment areas as customer service, AI/automation/machine learning, administration, and compliance, regulatory, governance. That pairing is a reminder that many organizations are staffing both ends of the enterprise simultaneously: frontline demand handling and back-office risk controls, while also trying to stand up automation programs that, in theory, reduce future staffing needs. It’s a common sequencing problem in transformation work. The “future” roles show up before the automation is stable enough to shrink the “present” roles.

That same 2024 coverage also highlighted stronger job confidence among UK workers, referencing the Robert Half Jobs Confidence Index produced with the Centre for Economics and Business Research (Cebr). Staffing Industry Analysts put the index at 51.6 and added that scores from -30 to 30 are treated as average confidence. Practically, talent teams should expect candidates to consider switching roles if an offer meets a higher threshold, which often lengthens hiring timelines as interview rounds grow and counteroffers show up more frequently.

## WEF’s warning for 2026 budgets: skills disruption isn’t slowing down

The World Economic Forum’s Future of Jobs Report 2025 describes a global labour market where skill requirements are shifting, based on a survey of more than 1,000 employers that together account for over 14 million workers, spanning 22 industry clusters and 55 economies.

This is also where the Robert Half numbers become more than “hiring sentiment.” In the professional services cut, Staffing Industry Analysts reported that 64% of employers flagged addressing skills gaps as a significant concern for the coming months, and 54% flagged reskilling or upskilling the workforce. Those are large enough shares to treat training throughput as a capacity constraint, like a production line that needs more stations or a warehouse that needs more docks.

> Contractors can plug a gap, but only reskilling changes the long-run capacity of the system.

## What UK operators can change now: specs, cycle time, and training throughput

Staffing Industry Analysts reported that 71% of UK professional services employers cited speed of hiring as a top challenge impacting workforce strategies. The same research cited availability of qualified candidates (70%) and retention (70%) as top challenges.

Next, treat contractor usage as a deliberate part of the operating model instead of an exception. Staffing Industry Analysts reported Robert Half findings showing planned contractor increases in two separate snapshots: 24% of UK employers in 2024 and 31% of professional services employers in 2025. For functions with highly variable demand or hard-to-hire niche skills, that benchmark can help procurement and HR jointly set target ratios, rate-card expectations, and onboarding standards. Finally, reskilling needs a measurable throughput target. According to Staffing Industry Analysts, Robert Half research found 54% of employers flagged re or upskilling the workforce as a significant concern (Sept. 1, 2025).

### Questions to take into the next workforce plan and supplier review

- For roles tied to delivery SLAs (customer service, compliance, project delivery), what is the current time-to-fill, and how much of it is intake, interview scheduling, approvals, or background checks? Robert Half’s data shows speed is the most commonly cited constraint (71%).
- For contract talent, is the organization buying outcomes or hours? The 24% to 31% planned contractor increases reported by Staffing Industry Analysts make contractor onboarding, access control, and knowledge capture an operational requirement, not a nice-to-have.
- For AI/automation/machine learning hiring, which skills are being built internally versus rented externally? The World Economic Forum’s 2025 employer survey scale is a reminder that skill disruption is widespread, so relying on the external market alone can become a recurring bottleneck.
- Does the reskilling pipeline have capacity? If 54% of professional services employers are worried about upskilling needs (SIA, Sept. 1, 2025), training seats, manager coaching time, and internal job posting velocity should be treated as scarce resources in FY2026 planning.

One signal worth watching is whether the same “speed, availability, retention” constraint trio starts showing up in more UK sectors outside professional services. If it does, headcount planning will increasingly look like supply-chain planning, with lead times, buffers, and dual sourcing built in.

## Sources

- [UK professional services firms boost hiring plans in next six months](https://www.staffingindustry.com/news/global-daily-news/uk-professional-services-firms-boost-hiring-plans-in-next-six-months) (Staffing Industry Analysts)
- [UK employers plan to expand permanent and contractor headcount](https://www.staffingindustry.com/news/global-daily-news/uk-employers-plan-to-expand-permanent-and-contractor-headcount) (Staffing Industry Analysts)
- [Future of Jobs Report 2025](https://reports.weforum.org/docs/WEF_Future_of_Jobs_Report_2025.pdf) (World Economic Forum)
- [Promoting Better Career Mobility for Longer Working Lives in the United Kingdom](https://www.oecd.org/en/publications/promoting-better-career-mobility-for-longer-working-lives-in-the-united-kingdom_2b41ab8e-en/full-report/supporting-career-progression-in-the-longevity-era_14258a54.html) (OECD)

Tags: United Kingdom, Robert Half, professional services, workforce planning, talent acquisition, contract staffing, skills shortage, reskilling, AI automation, HR technology, operations management, procurement

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