# What Do Retail Facility Managers Really Do?

By Chris Utrie · Published 2026-08-13 · Updated 2026-09-01 · Building Management on MarketScale
Canonical: https://www.marketscale.com/industries/building-management/what-do-retail-facility-managers-really-do
Creator hub: BMS CAT

> Learn what retail facility managers do, from HVAC and plumbing to business continuity planning, and why their behind-the-scenes work matters.

## Key points

- Retail facility managers oversee maintenance and operations to ensure efficient and safe facility management.

When customers walk into a retail store or restaurant, they expect the lights to be on, the temperature to be comfortable, the property to be clean, and operations to run smoothly. Behind that experience is often a facilities team managing what Chris Utrie calls “orchestrating chaos.”

> Chris Utrie, Director of Retail and Foodservice at BMS CAT, discusses the often-overlooked role facility managers play in keeping customer-facing businesses operational.

Facility leaders may oversee multiple locations while managing everything from HVAC and plumbing issues to lighting, landscaping, cleanliness, and emergency repairs. When everything works as expected, their efforts can go unnoticed. When something goes wrong, however, they are often among the first people expected to find a solution.

## Business continuity and emergency preparation

That makes business continuity a critical part of the job. For retail, foodservice, and medical retail facilities, an unexpected closure can disrupt customers, employees, and revenue. Utrie emphasizes the importance of having trusted partners and response plans established before an emergency occurs rather than searching for help after a problem has already happened.

Preparation also means understanding how quickly partners can respond, whether resources will be available during a widespread event, and what steps can be taken to minimize disruption to customers.

> Utrie believes facility managers deserve more recognition for the work happening behind the scenes. Their success is often invisible because when they do their jobs well, customers simply experience a facility operating exactly as it should.

Tags: facility management, retail operations, business continuity, emergency preparedness, facilities team, maintenance management

---
Source: MarketScale, https://www.marketscale.com/industries/building-management/what-do-retail-facility-managers-really-do. Published for AI indexing and citation; cite the canonical URL. Site guide for agents: https://www.marketscale.com/llms.txt